Technical

One of the most frequently asked questions by our customers is the roadmap to deploying a Big Data Platform and becoming a truly data-driven enterprise. Although the roadmap is different from customer to customer, at a high level, I would break it down into three phases: Phase – 1 Building the Foundation Just as you […]

Researchers with the U.S. Army claim that clinical data visualization is a key component in the usage and delivery of EHRs because it: Presents data in a pleasing, easy-to-understand manner Makes digesting and sharing data faster and simpler Reduces the time needed to interpret and understand data points Increases the user’s ability to see trends […]

We frequently see projects these days with a requirement for mobile access to corporate technology platforms. For clarity, I am limiting my definition of “mobile” to cell phones. We hear three common drivers behind this requirement. The first driver is remote access (outside the office) to these platforms. Second is a changing employee population which […]

Denver Startup Week is a continuous celebration of everything entrepreneurial and innovative in Denver. This 5-day experience is one of the largest free events of its kind in the world. While here, people come together at numerous sessions and events to celebrate Denver’s thriving pioneering environment. This alone enforces the city’s culture of innovation. The […]

Putting customer success first means aligning qualified, motivated, and enthusiastic team members with their projects. We’re protective of our culture and believe in hiring the best of the best for our teams, and this was again demonstrated by a recent company update. We are peeling back the curtain and showing an example shared by Sherri Wiggins, […]

Being a paramedic during the formative years of my working life, I’ve been surprised at how many of the lessons that I learned on the job have translated to the business world. Being a paramedic is a surprisingly boring job. There can be a ton of downtime (a running joke was that EMS stood for […]

In my previous blogs I discussed a variety of non-traditional technology delivery methods including outsourcing and utilization of cloud-based service offerings. My last blog focused on the cloud and that, while healthcare is historically slower than most industries to implement newer technical trends, cloud services in one form or another are used by most providers […]

Adopting customer-patient centricity across your digital platforms can take shape in various forms and it’s essential to achieve in today’s world, but yet many healthcare provider websites are still organization-centric. Making the shift can be hard on knowing where to begin and the blue-sky approach of keeping the customer-patient individual at the forefront through a […]

The author could not resist the analogy here. In my recent research on emerging technology for my client I came across the subject of “Smart Dust.” I had reviewed the technology one time before but put it in the “10-year plus” category. Upon further reading and research it became clear that this is one of […]

Amazon Connect Streams API (Streams) allows developers to create custom agent experiences for Amazon Connect. The code for Streams is hosted in GitHub and open for community contributions in the form of pull requests. This is the fourth installment of my running series covering changes to the Streams API. Prior installments can be found here: […]

When you hear the word “robot” like most, you probably begin thinking of a fictional, sci-fi movie – Star Wars; Short Circuit; I, Robot, etc., rarely would you think healthcare. Given the recent uptick in the use of robotics within the health sector, this could soon change. Robotics is not a foreign concept to the […]

Understanding the new current expected credit loss (CECL) regulation, how it impacts an organization, and how to go about implementing and managing a response program will be critical for firms carrying financial assets covered by the accounting standard update. Companies will need to understand the history and lifecycle of their data and processes, and engage […]