Customer satisfaction is always top of mind for airlines. Unhappy or disengaged customers naturally mean fewer passengers and less revenue. It’s important that customers have an excellent experience every time they travel. On-time flights, good in-flight entertainment, more (and better) snacks, and more legroom might be the obvious contributors to a good experience and more […]
Digital Transformation
Connecting MongoDb in PowerBI
Power Bi is a business intelligence cloud service tool that provides interactive visualization with dataware house capabilities. Mongo DB is a free and open source No Sql database which uses JSON like documents. It is document oriented mainly used for data requirements which is continuously evolving. Now PowerBi has the option of viewing MongoDB data for […]
Blocking Inbound Calls – Skype for Business Online
Are you tired of pesky telemarketers calling you while you are trying to work but don’t know of a way to block that number from calling you? Well… you’re in luck because as of this week Microsoft has added the ability to block inbound calls from the PSTN. According to the Microsoft docs article, “This feature […]
Why Self-Driving Cars Are Good for Car Rental Companies
New partnerships with companies that are developing self-driving car technology have also been formed. Avis Budget Group’s partnership with Alphabet’s (Google) Waymo and Hertz’s partnership with Apple are two examples. This is a trend that car rental companies are getting behind because they understand that autonomous vehicles could eventually replace today’s cars. At the 2016 […]
Perficient Shares Powerful API Strategies at MuleSoft #CONNECT18
MuleSoft CONNECT 2018 is the company’s “fifth annual conference, where CIOs, IT leaders, and developers will come together to discuss how to accelerate digital transformation with application networks.” (MuleSoft) We first broke the news of the MuleSoft acquisition by Salesforce and the birth of Integration Cloud earlier in 2018, and as a long-time partner of Mulesoft, Perficient is […]
Embracing Strategic Initiatives in the Insurance Industry
Today, insurance companies remain heavily focused on growth, productivity, and efficiency. That is, how can they generate more revenue and increase profitability? How can they get a bigger piece of the pie in a market that offers customers so many options? How can they create more value for shareholders? The answers to these big questions […]
Operational Performance and Reliability in the Airline Industry
Operational performance (or operational reliability) is about running an airline like a well-oiled machine. Pun intended. It’s about on-time performance and completion rates. It’s about reducing involuntary denied boardings and the rate of mishandled bags. It’s ensuring that continuous improvements and efficiencies are always in motion. A smoothly run airline enhances customer perception, satisfaction, and […]
The Secret Ingredient to Digital Transformation: Your People
Digital innovation continues to disrupt industries at lightning speed. Today’s organizations are transforming their entire business – from strategy to operations, technology to culture – to better deliver value to their customers. In 2017, we compiled the top 10 trends leaders needed to know when it came to their digital transformation journey. In this 10-week […]
Transforming With Optimism in the Insurance Industry
Mario Greco, CEO of Zurich Insurance Group, one of the world’s largest insurance companies, sat down with CNBC following the release of the company’s Q4 2017 earnings. He shared his views on how the industry is doing as a whole, as well as how Zurich is maintaining its leadership position in such a competitive environment. […]
Lightning Flow, Data Security, Summer ’18 Enhancements & More
Top Salesforce Updates You Need to Know Einstein, Lightning & More: What’s New in Salesforce Sales Cloud in Summer ’18 Top 5 Jaw-Dropping Salesforce Communities Summer ’18 Enhancements Why is Data Security Important to Me? Running an Integrated ABM Campaign in 5 Steps Connecting to Salesforce in Outlook Perficient’s Award-Winning Partnership with Salesforce What Organizations […]
Avoid Becoming Digital Prey: How to Optimize Operations to Transform Your Business
Digital innovation continues to disrupt industries at lightning speed. Today’s organizations are transforming their entire business – from strategy to operations, technology to culture – to better deliver value to their customers. We’ve compiled the top 10 trends leaders needed to know when it comes to their digital transformation journey. In this 10-week blog series, […]
Value of Business Rules Engine with APIs
Why Application Programming Interfaces (APIs)? Digital transformation is center of strategy for many organizations. Every organization has unique challenges to implement their digitalization given their existing IT platforms, Legacy systems, cloud adoption. APIs (Application programming interfaces) provides way for many to integrate, connect & innovate old-new IT platforms, and capture data from various sources. Nowadays, […]