The Key to Brand Success Your brand is the defined version of your customer experience. Physically, it’s how your customers identify you. Emotionally, it’s how they connect with you. But good brands don’t just happen, they are created. It is imperative for businesses to be aware of the brand experience they desire customers to have and […]
Portals + Collaboration
Creating a One-Stop-Shop Salesforce Customer Community
Online security vulnerability is a threat every business faces. Our client, Tenable, is a creator of platform cybersecurity software and protects the connected devices and computer platforms of 24,000 organizations around the world. While serving 50% of the Fortune 500, government agencies, and other organizations across private and public sectors, their loosely branded, inflexible customer community was […]
Gartner Mentions Perficient in Three Healthcare Hype Cycles
Gartner just released three healthcare Hype Cycle reports in which Perficient is listed as a sample vendor for the development and implementation of patient portals. “Patient portals permit a protected digital patient-provider relationship and admission to clinical, financial and administrative functionality, educational information, and personal health maintenance tools. Patient portals are provided by a healthcare […]
Collaboration vs Communication
I recently read a very short article on CMO.com regarding “Collaboration vs Communication and Why It Matters.” The article makes some good points but could expound on the topic overall. Let me give you my take on this. We see a lot of companies today attempting to redo their intranet, development processes, etc. Almost without […]
Help Your Business Understand the Need for Self-Service
Self-service. Gas. Movie rentals. Restaurant reservations. Shopping. Ordering. Shipping. Self-service plays an active role all across our consumer lives, however, some businesses are slow to catch on, leaving client and buyers’ expectations shattered. If you understand this but need help getting that stakeholder buy-in, use these tips from our experts on techniques to gain their attention […]
[GLOSSARY] Salesforce Community Cloud Terminology Explained
Active communication is a vital component to a successful technology implementation, and speaking the same language (figuratively and literally!) helps keep all members of a team on track. To ensure you (and your team) are on the same page when discussing your Salesforce Community, use this glossary of key Salesforce Community Cloud terms and their […]
Refactoring Java Legacy Deprecated API
Problem: There are certain java code refactoring in the long-running applications, that are due to deprecated legacy APIs, that needs to be replaced with latest APIs/libraries. For example, when we upgrade AEM server from 6.2 to 6.3, Apache Sling Commons JSON libraries are deprecated and we may need to replace its references with newer Gson […]
6 Powerful Marc Benioff Quotes about Employee Value
Does Your Company Culture Need Some TLC? Wondering what’s the one thing those three iconic individuals have in common? Keep reading… One reason behind Salesforce’s success is the Ohana, or the Salesforce community of Trailblazers. The same way Jimmy Buffet has “Parrotheads” or Justin Bieber has “Beliebers,” your company can have their own tribe of […]
5 Ways to Identify User Trends with Surveys
Why Guess at User Trends? With advancements in technology paired with our everyday consumer experiences, today’s user trends are in constant flux. When the technology that’s supposed to help us doesn’t, it’s frustrating, and even with the most successful projects, your users are going to have questions. Identifying the reasons behinds user trends can sometimes […]
How to Use Communities to Impact Workplace Culture
The key to success is putting people first. When companies apply a people-first approach, it pays — literally. Putting that into action can be another story. With only good intentions and no clear strategy, people interested in evolving their business are faced with a painful and often overwhelming task. By starting with the people closest to your […]