Michael Porter, portal expert at Perficient, recently wrote a blog on the definition and complexities of patient portals. I’ve been working on a variety of portals this year but Patient Portal tops them all right now in terms of interest and effort. I’ve learned that patient portals represent some of the most complex portal sites […]
Customer Experience + Design
The Business Intelligence of Healthcare
Numerous industries incorporate core concepts and methodologies of business intelligence to capture and review processed information, develop trending metrics, implement projective analyses, and transform raw data to strategic information to enhance organizational operations. The core opportunity within the healthcare industry that will benefit all aspects of the organization is establishing high standards of care for […]
HIPAA and its Impact on Your Organization
I bet many of you have heard of HIPAA, but you may not realize its impact on you and your organization. Personally, if you or a family member has been to see a physician in the last 10 year, you were presented with a HIPAA form to sign. Professionally, if you work in healthcare, you […]
Are you really listening to your patients?
If the pressure to obtain and implement Customer Relationship Management software by healthcare organizations is any indication, decision makers are recognizing the increasing importance of consumer knowledge in the race to improve patient satisfaction scores. Indeed, today, patient insights can lead healthcare organizations to their best opportunities for growth and restoration of profitability far more […]
Upgrading to Salesforce Communities
With over 800 implementations across 7+ years, it’s safe to say that we’ve had great success implementing Partner and Customer portals for our clients. We’ve been urging many of these happy portal clients to start thinking about how they will use Salesforce Communities (generally available since Summer ’13). Common questions we’ve heard so far are, […]
Salesforce Winter ’14 Release – Top 5 Service Cloud Features
The Salesforce Winter ’14 Release is coming up this month, but in case you haven’t had the time to read through all 309 pages of the release notes yet, we’ve put together our top picks for Service Cloud (see our post on Communities features as well). As usual – we had a hard time narrowing down our top […]
Perficient Unveils Payments Toolkit as Money2020 Primer
Perficient is pleased to announce the arrival of our much anticipated “Emerging Payments Toolkit” just in time for Money2020 this week. Get the payments tools, knowledge and strategies you need to engage customers with a leading mobile banking experience or make omni-channel retailing a reality for today’s digital consumer. Register online to download this one-stop […]
Meaningful Use for Mobile Health
Stop reading this blog and look up. What do you see? I bet the majority of you, especially if you are in a public place, will see most people with their heads down looking at their cell phones (be honest, are you reading this blog on your phone?). Am I right? I bet I am! […]
Join Our Money2020 “Online & Mobile Bill Pay” Panel Today @ 3:15
What Will the Future of Bill Pay Look Like? Join Perficient and our esteemed team of industry experts and panelists at 3:15 pm today in Ironwood 8 as we examine the future of bill pay. Emerging mobile and online innovations are gaining momentum and capturing the attention of consumers. You won’t want to miss this […]
Bill Pay: Revenue Generator or A/R Tool?
My recollection is that bill pay started out as an Accounts Receivable tool by the utilities to help accelerate the collection of outstanding invoices sent to customers in order to turn a soft asset line item in the income statement to cash. For retail, bill pay came about pretty much the same way as it […]
Key Ingredients to an Enterprise Information Management Solution
EIM Gumbo 1 portion of Data Governance 1 portion of Data Warehousing A stock of interoperability* Culture, chopped up finely Dash of patience *Measured and added to the extent as needed. Can be made up of a variety of means, manner and mechanisms to facility the move of data to the warehouse and information from […]