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Customer Experience and Design

Understanding the Complexities of Patient Portals

Michael Porter, portal expert at Perficient, recently wrote a blog on the definition and complexities of patient portals.

I’ve been working on a variety of portals this year but Patient Portal tops them all right now in terms of interest and effort. I’ve learned that patient portals represent some of the most complex portal sites out there today. They are complex for a variety of reasons. This and my next few posts on the subject will focus less on the features and functions of a patient portal and more on what makes it so complex. So without further ado, let me give you the reasons why it’s a fairly complex beast.

To read Michael’s full blog post, click here.

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Sharon Suchoval

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