Customer Experience + Design

The transition from a fee-for-service model to a value-based care model requires healthcare organizations to re-evaluate their technology and in most cases invest in new solutions. Population health management is a focal point for organizations amidst the changes in the delivery model and payment reform and hospitals and health systems rely on technology to transform […]

  I’ve been taking omeprazole for at least 10 years. Every day. Sometimes more than one day…but only by accident. I didn’t like the fact that I couldn’t remember whether I took a pill in the morning, which would sometimes lead me to take an additional pill that may have not been necessary. That’s why […]

WebSphere Operational Decision Management  introduces a native branching capability in the Decision Center (ex-RTS) that provides intuitive solutions to the various project versioning requirements. Project branching in Decision Center Branches are an integral part of working with the Decision Center. Before starting any work, you need to select the target rule project as well as […]

There are many benefits to cloud-based applications versus on-premise, including simplified and fast implementations, flexible application access to align with an agile business, scalable solutions without additional hardware requirements, and lower IT costs and resources.  In the case of Salesforce, a leading sales automation and CRM provider, companies are able to quickly access critical sales […]

Healthcare is undergoing a seismic change in the way traditional institutions think about healthcare delivery. From consumer-driven loyalty programs and social listening to telehealth and wellness programs, disruptive technologies are leading the transformation. Telehealth, once reserved for the chronically ill, is now being used to drive increased revenue by creating services that scale beyond traditional […]

  You can’t argue with it because it’s a good idea. Yellow Cards have gone digital. Not the ones used in soccer/football, but the ones used in the UK for reporting adverse events. When governments undergo digital transformation, you know it’s not a fad. After all, they’re not typically early adopters…of anything. Last week, the […]

  Theranos. You might have heard of them because the founder and CEO is the world’s youngest self-made female billionaire. Or you might have heard of them because of what they’ve created. The company has developed a revolutionary blood test that doesn’t require big needles, a lot of blood, or even a doctor’s order. Just […]

Over the last few years I have seen an increasing business need to incorporate cost effective communication tools to keep mobile workforces connected. I rarely go through a day without someone asking me how to increase collaboration with their virtual workforce, without increasing costs due to equipment, training, or software fees.  I love this question because I get to highlight […]

At a recent Chicago Healthcare Marketing Summit, Jason Rushforth, Oracle Vice President of Industry Solutions for Mobile, Display and Marketing talked about the keys to healthcare marketing. His overall message was that marketers in healthcare need to crawl, walk and then run as fast as possible, because somewhere someone is running faster than you are! […]

Last week, Google announced some astounding statistics about the success rate of their spam filtering technology in Google Mail.  Google says that less than 0.1% of email in the average user’s Gmail inbox is spam, and the rate for legitimate email ending up in the spam folder is even lower at less than %0.05. Despite these superb […]

Part 1 of 2  Are software companies poised to “take over large swathes of the economy?” Apparently Marc Andreessen thought so in an article from 2011. I think he is right. Let’s take a quick mental inventory of a few of the major firms running on software and delivered as online services – eBay, Amazon, […]

  When you think of a pharmaceutical companies, you think drugs. You think of them as a business – drugs being developed, sold, and consumed. Not often do you think of them as do-gooders.