Customer Experience and Design

Customer experience remains a top priority for organizations worldwide to gain and retain business. Even one unsatisfactory experience can cause customers to turn to a competitor, causing estimated losses of up $1.6 trillion in the United States annually. On the other hand, good omnichannel experiences turn connections into lasting experiences, brands into trusted partners, and […]

Effective data leadership is crucial for organizational success. This post explores how data leaders can boost efficiency by over 20% through collaboration with business teams. Learn the importance of relationship-building, mastering storytelling techniques, and leveraging diverse skillsets to drive better business outcomes. Discover strategies for aligning data initiatives with business objectives and fostering a data-driven culture across your organization. Unlock the full potential of your data practices and achieve meaningful business growth through enhanced partnerships between data and business teams.

UX in Universal Design, where we focus on the importance of designing health systems that cater to individuals with physical disabilities. In this installment, we explore why addressing the needs of people with physical disabilities is crucial in healthcare environments, and how Universal Design principles can lead to more inclusive, accessible, and effective health systems. […]

Excited to announce the launch of our new blog series: UX in Universal Design: Physical Disabilities in Health Systems. This series will dive deep into the critical role that usability and user experience (UX) play in creating healthcare environments that are not just accessible, but truly inclusive for individuals with physical disabilities. Why This Series […]

As healthcare evolves, the integration of telehealth and remote monitoring has become essential, particularly for managing chronic conditions. In our ongoing UX in Universal Design Series, we focus on how these technologies can be designed with Universal Design principles to support individuals with chronic conditions, ensuring that healthcare remains accessible, effective, and patient-centered. The Importance […]

In our ongoing UX in Universal Design Series, we turn our attention to the vital intersection of chronic conditions and healthcare systems. Chronic conditions such as diabetes, heart disease, and arthritis require ongoing care and management, often necessitating frequent interaction with healthcare services. For individuals with chronic conditions, the usability and accessibility of these systems […]

In our ongoing exploration of UX in Universal Design, we turn our attention to a critical area of healthcare: supporting individuals with chronic conditions. Chronic conditions, such as diabetes, heart disease, and arthritis, require long-term management and frequent interaction with healthcare systems. Ensuring that these systems are accessible and user-friendly for individuals with chronic conditions […]

With the 2024 Paris Summer Olympics now behind us, I pause for a moment to reflect on a time when the last summer games were held in Europe. The year was 2012, and the Olympics had just wrapped up in London, the queen had celebrated 60 years upon the throne, and in true royal fashion, […]

In this series, we’re talking about how your healthcare organization (HCO) can support caregivers who are caring for your patients and members and why it makes good business sense to do so. Remember, giving caregivers the resources and support they need leads to: More satisfied patients/members More conversions by showing your HCO’s value proposition Healthier […]

Next-level personalization strategies will undoubtedly be a key topic at Salesforce’s largest event this year. Dreamforce is right around the corner taking place in San Francisco on September 17 to 19, and learning how to get the most out of your customer data with AI-powered tools is top of mind. Whether you’re attending in person […]

Generic travel brochures and one-size-fits-all itineraries are becoming less prevalent in today’s travel and tourism industry. Travelers crave truly unique experiences, and the industry is responding with a powerful tool: data. By harnessing the power of data and personalization, travel companies are unlocking a new era of customer engagement, satisfaction, and loyalty. Bespoke Travel Experiences Powered by Data Travel recommendations shouldn’t […]

As the global population ages, creating health systems that cater to the needs of older adults is becoming increasingly important. Older adults often face unique challenges when interacting with healthcare services, including physical, cognitive, and sensory impairments. In this installment of our UX in Universal Design series, we will focus on the critical role that […]