Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
Amazon Web Services
Monolith to Serverless in 10 Minutes
The web-based Application Programming Interface (API) concept has been around since the ’90s. Due to the need to maintain and grow business, there are now centuries worth of existing code, most of which we define today as monolithic. The thought of change for many companies is daunting at best, if not inconceivable. There are countless […]
Contact Lens for Amazon Connect: Real-Time Use Cases and Rules
In today’s blog post, I will walk you through a way in which Contact Lens can enhance your contact center: Amazon Connect Rules! What Are Amazon Connect Rules? As described in the Amazon Connect administrator guide, Amazon Connect Rules allow you to set up actions that are triggered based on conditions. When used in combination […]
Managing AWS Infrastructure Using Ansible Tower
Using Ansible Tower I have the power to automate simple and complex tasks like configuring and installing packages on Linux serves and configuring AWS infrastructure. Your company should think about implementing Ansible to meet your business needs if you are looking for: multi-user access, user management, credentials, security, RBAC, complex orchestration, reporting, logging, and/or auditing. […]
Dive Deep into Different Reporting Options with PACE
Reporting is essential for timely and effective monitoring of contact center performance. Contact center dashboards provide managers, supervisors, and agents a detailed look at the current state of their contact centers. In this blog post, I will talk about the different reporting features that are available within PACE, such as Supervisor Dashboards with pre-configured templates, […]
Load Data From Amazon RDS to Snowflake Using Matillion ETL Tool
Amazon Relational Database Service, a service provided by Amazon Web Services, is a fully managed SQL database cloud service that allows you to create and operate relational databases. With Amazon RDS, one can access all the files and database anywhere in a cost-effective and highly scalable way. Snowflake is a cloud-based platform that helps data […]
AWS Serverless Infrastructure & CRUD Operations using NodeJS
A serverless architecture is a way to build and run applications and services without having to manage infrastructure. Your application still runs on servers, but all the server management is done by AWS. Serverless framework is a toolkit for creating, deployment of serverless functions like AWS Lambda, publish the message in SNS, send message to […]
Fine Tune & Maintain Your Contact Center with an Amazon Connect Health Check and Managed Services
In the contact center world agents and supervisors need to manage customer complaints, inquiries, orders, technical support, and many other functions. To provide the best customer experience, many contact centers add layers of complexity, including more skills around different tools and technologies. But how effectively do these complex tools do their jobs? And how can […]
Monitor Workflow with Apache Airflow
Apache Airflow is an open-source tool to programmatically author, schedule, and monitor workflows. It is one of the most robust platforms used by Data Engineers for orchestrating workflows or pipelines. You can easily visualize your data pipelines’ dependencies, progress, logs, code, trigger tasks, and success status. With the help of Apache Airflow and Python we […]
Integrating Terraform with Jenkins (CI/CD)
Automated Infrastructure (AWS) Setup Using Terraform and Jenkins (Launch EC2 and VPC) In this blog we will discuss how to execute the Terraform code using Jenkins and set up AWS infrastructure such as EC2 and VPC. For those of you are unfamiliar with Jenkins, it is an open-source continuous integration and continuous development automation tool […]
PACE New Features: Queue Live View Dashboard, Customizable Roles and Permissions, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
An Introduction to AWS Athena
AWS Athena is an interactive query service offered by Amazon that makes it easy to examine the data directly in Amazon S3 using standard SQL. Athena is serverless, so there is no infrastructure to manage, and we pay only for the queries which we run. Athena is easy to use. It simply points the data […]