Innovation and Product Development

Address common barriers to delivering on customer expectations

What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)

Part 3: Delivering on Expectations Are you ever unsure of what your customers want? Would knowing what they expect help you drive business outcomes? If this sounds like you, read on as we explore the art and science of expectations in the wrap-up to this three-part series. Our story so far has explored the gap […]

Design for customer needs

What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 2 of 3)

Part 2: Keeping Up with Changing Customer Needs Are you ever unsure of what your customers want? Would knowing what they expect help you drive business outcomes? If this sounds like you, read on as we explore the art and science of expectations in the second installment of this three-part series. In Part 1 I […]

AI is Powering its Way to PIM

Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. AI is programmed intelligent software or hardware that can learn and solve problems and has forecasted growth of 54% this year in the software market worldwide. It continues to […]

Istock 636249678

To SQL or to NoSQL? That is the question.

There is a lot of confusion and hype out there regarding persistence technologies. It can be difficult to choose the right one. There are many considerations, and each situation requires thoughtful investigation. In this post, we’ll take a 10,000-foot view to help orient you in this landscape. To get the most out of this discussion, […]

R Shutterstock 296302733

Artificial Intelligence and Employee Engagement for HR Considerations

This following is the first in a series of blogs about how a center of excellence can help you unlock the potential of your people. How Artificial Intelligence best practices in Human Resources teams can help improve employee engagement It’s no secret that Human Resources Leaders are embracing technology innovations, with the goal of improving […]

We'll Crack Through This Code Tonight

Nearshore Software Development in Action: What Delivery Success Looks Like

The stakes to evolve your business and adapt to new realities have never been higher. How do you accelerate and scale your transformation cost-effectively? The answer – optimized global delivery. Follow this series and learn more about our nearshore software development capabilities from members of our global consulting team in Colombia. When coordinating software development […]

Delivery2

I Don’t Want Another App, I Just Want My Stuff. A Product Owner Faux Pas?

New data is available to show that the major carriers (UPS, FedEx and USPS)  generally performed well compared to last year which is surprising given over 2 million packages still missed their Christmas delivery window.  Perhaps as a response to all of the delays, a new crop of apps have appeared that “help” customers aggregate […]

How Implementing MSMQ Technology Improves Communication between Technologies

Having clear and consistent communication is key to accomplishing your business goals. It’s even more important to have open communication between your business technologies to ensure your organization continues to run as is, if not better. In modern technology architecture, performance and decoupled integration is a key factor of application development. Message queues can significantly […]

group of team members working together to innovate

How is Diversity and Inclusion Incorporated into Your 2021 Digital Roadmap?

A year and a half ago I published an updated view of Digital Responsibility as part of our Digital Essentials series. It challenged the notion that digital responsibility starts and ends with data privacy, and introduced the idea of incorporating accessibility, diversity, and inclusion into digital responsibility mandates. While some organizations had started considering these […]

Happy Mixed Race Group Looking At Notes On Glass Board.

How a Nearshore Development Partner Boosts Agile Transformation

The stakes have never been higher for your business to adapt and evolve. But how do you accelerate and scale your transformation cost-effectively? The answer – optimized global delivery. Follow this series and learn more about our nearshore software development capabilities from several members of our global consulting team in Colombia. In just over 20 years, Agile methodologies […]

Post COVID-19 Customer Experience Imperatives

COVID-19 vaccines appear to be close to helping resolve the 2020 Coronavirus Pandemic.  The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions.  As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? […]

A Consultant Perspective: How Product Innovation Teams Can Successfully Bring a Product to Market

Product innovation teams can have a multitude of ideas or designs for products that will forever change the way their client’s businesses work, as well as how consumers interact with them. But successfully reaching that point is often difficult. Launching a product that benefits the client and makes it to market successfully is a double […]

Load More