Innovation and Product Development

How will you spend your COVID-19 bonus? No, not a fatter paycheck (sorry). I’m talking about the additional resources your CFO may be freeing up for new digital initiatives. A survey of U.S. executives by Duke’s Fuqua School of Business shows that due to pressures brought on by the COVID economy “nearly 2/3 of companies […]

Self-Service for data is not a new concept.  Even in the early 2000s, companies have struggled with giving “power users” or “information workers” access to data to develop value-based insights.   One of my past customers had a simple as a web page with hundreds of CSV formatted data extracts that people could “self-service data” based […]

Times of upheaval like this bring constant challenges that often have to be dealt with in a timely fashion. It’s also a great time to think about innovation. You probably see the pain points for both your contact center and your customers more clearly than ever. You can find plenty of blogs and articles discussing […]

In a comment on my previous post Apache Sling JVM Performance, Gil Tene made an insightful comment about the potential possibility of performance impact from speed from the underlying environment or other tests. To accommodate for this possibility, I re-ran the tests inside a loop, randomizing order of the JVM execution for each iteration 25 times. […]

Let’s say it has been ten years since you last implemented your self-service customer portal and it’s starting to show its age. A lot has changed in the portal space since that time and you want to consider a new platform to support your ongoing digital transformation efforts. As you start to research what’s available […]

With the recent proliferation of Java Virtual Machine (JVM) implementations, it’s difficult to know which implementation is the best for your use case. While proprietary vendors generally prefer Oracle Java, there are several open source options with different approaches and capabilities.  Given how the implementations vary in some underlying technical specifics, the “correct” JVM implementation […]

Behind every successful ecommerce experience is relevant and accurate product information. A product goes through multiple stages such as ideation, research and design, pricing and configuration, marketing, and digital asset association before it is deemed ready for channels like ecommerce, marketplaces, and more. This process of taking a product from ideation all the way to […]

Perficient takes pride in the work we do as we partner with clients to create exceptional experiences for their end customers and internal teams. We love to use our CX strategy, design, and development expertise to help companies achieve their goals and engage with their customers. Earning outside recognition for the work we do is […]

In my previous post Exploring the Sling Feature Model, I described the process of migrating from a Sling Provisioning project setup to a Sling Feature Model project.  Now that we have the Sling Provisioning Model project converted, we can move on to the fun stuff and create a Composite NodeStore. We’ll use Docker to build […]

Twilio Flex, Twilio’s cloud-based contact center platform, offers the ability to create a truly omnichannel customer service experience. In addition to voice-based tasks, messaging channels such as SMS, live web chat, and WhatsApp can be easily integrated into the same Twilio Flex environment.  Although email is not a native digital channel in Twilio Flex, our team of […]

You’re ready to dive deep into Microsoft’s Power Apps, but maybe wondering the easiest way to use color schemes throughout your app. You can make your code into more readable and maintainable in just a few easy steps. Themes help with consistency throughout your app and let you easily reference colors while designing. Not only […]

The Certified Professional in Accessibility Core Competencies, or CPACC, is an accessibility certification bestowed by the International Association of Accessibility Professionals (IAAP). It covers conceptual knowledge of disabilities, universal design, accessibility laws, management strategies, and software development.  This test deepened my understanding of accessibility and opened up my thinking about accessibility in both the digital […]