Juliet Silver, Author at Perficient Blogs
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Juliet Silver

Chief Strategist, Health Sciences, Perficient

Juliet has 20 years of executive leadership in management consulting, IT, healthcare strategy, finance, and operations. She provides thought leadership backed by extensive experience in all phases of strategy including initial business visioning, strategy and roadmaps, ROI justification, and program execution. She leverages her cross-industry experience and management consulting and technology experience to support healthcare clients in realizing their vision.

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4 Tips to Innovate Your Healthcare Website to Boost Credibility

My last blog analyzed the five key points for designing and implementing a practical, patient-centered website. The final blog in this series provides examples of how to innovate a healthcare website, and boost credibility. Healthcare organizations can provide the bare minimum features of a patient-centered website, but the true innovators will level-up to accommodate advanced […]

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5 Building Blocks of the Practical, Patient-Centered Website

Previously, I discussed the demand for a digital experience in healthcare. This post analyzes the five key points for designing and implementing a practical, patient-centered website. Given the cluttered healthcare content landscape, it’s more important than ever to innovate and consistently deliver a gold standard website experience that provides the content that patients want and […]

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The Demand for a Digital Experience in Healthcare

What are the symptoms of tennis elbow? Where’s the nearest urgent care clinic? Who’s the best dermatologist in town? Is she in network? Why am I winded after a short walk? What will an X-ray cost me? How do I pay my bill? Consumers approach healthcare from multiple angles, which drives the need for delivering […]

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3 Digital Transformation Strategies to Watch in the Healthcare Industry

Rising consumer expectations impact all industries. This has been especially true in the healthcare industry. As Perficient’s Chief Strategist aligned to Healthcare, I’ve seen how digital transformation has pushed the boundaries of traditional industry models with the goals of: driving affordable care providing better access delivering personalized experiences improving clinical quality and health outcomes meeting […]

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Starting a Mobile Wayfinding Program for Medical Centers

Previously, I discussed implementing a mobile wayfinding program into a medical center. In my final post of this blog series, I look at three options to start a wayfinding program. Depending upon your organization’s goals and the level of internal resources you have to dedicate to development and maintenance, you may consider the following options. […]

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Benefits of Mobile Wayfinding in Healthcare

My last blog examined what wayfinding truly is. This blog will highlight the benefits of implementing mobile wayfinding. With advanced wayfinding options, medical facilities are better positioned to enhance the patient experience, decrease the number of late or missed appointments, reduce patient frustration and anxiety, integrate with appointment scheduling, and reduce staff interruptions from lost […]

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What is Mobile Wayfinding for Medical Centers?

Previously, I discussed mobile wayfinding for medical centers. Today, I want to examine what mobile wayfinding truly is. Wayfinding describes enabling navigation through a building or campus. Historically, wayfinding consisted of static directional signage, design, and typography to enable clear pathfinding to get from point A to point B. Technology has redefined wayfinding to include […]

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[Guide] Mobile Wayfinding for Medical Centers

Healthcare consumers increasingly expect the same digital experiences they have in other settings to also be available in their healthcare environment. When it comes to mobile wayfinding – or helping people navigate to their destination – it has become critical to providing a positive patient experience, as well as a way to improve ROI. Patients […]

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Preparing for Cloud Migration in Healthcare

Previously, I examined the system integrations around cloud in healthcare. In the final installment of this blog series, I highlight how to prepare for a cloud migration. Healthcare organizations migrating applications to the cloud must be prepared for major changes to existing technology support models. A component of the cost savings associated with a cloud […]

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How Systems Integration Works with Cloud Adoption

In my last post, I answered why cloud migration is a benefit for healthcare companies. Today, I am discussing system integrations and cloud adoption. As an organization migrates applications to the cloud, systems integration becomes of paramount importance. Many healthcare organizations began their journey to cloud using a hybrid and private cloud approach. When some […]

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Why Cloud in Healthcare?

Previously, I discussed the benefits of adopting cloud into the healthcare industry. In this post, I want to address the main question; why implement cloud in healthcare? Cloud is more than a place to store data; it has become an ecosystem of tools for enterprises to make the most of their business. For healthcare organizations, […]

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Cloud Adoption is Prevailing in Healthcare

This blog series highlights the benefits of cloud adoption in healthcare. It wasn’t that long ago that healthcare organizations shunned the cloud due to the perceived immaturity of cloud vendors and concerns over the potential risk associated with a data breach. Fast forward to today, and the industry’s position on cloud adoption has pivoted significantly. […]

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Governance in Healthcare: The New Healthcare Imperative

Governance forms the framework for information, content, and knowledge management to operate. Establishing clear, common, and consistent models in healthcare upon which to ground governance components provides a solid foundation executing the management activities that enforce these governance requirements. This ensures the consistency and relevancy of the information for the business – the ultimate goal […]

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Governance in Healthcare: A Growing Need for Reference Mode

Of all the governance trends, none is more foundational and critical to the success of the governance program – indeed the organization itself – than the need for accurate, consistent, and relevant models that communicate the meaning, use, and residency of the assets of the enterprise. Modeling not only addresses the integration and ingestion of […]

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Governance in Healthcare: Ownership and Consistency

Democratization of Ownership and Stewardship The rise of big data, self-service, and more powerful and flexible end-user information visualization and preparation tools, consumer/ member/patient experience is impacting governance in a significant manner with regard to structure, decision rights, and accountabilities. End-users are gaining more control of these assets, including the ability to integrate and manipulate […]

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Governance in Healthcare: Seen as a Business Capability

Related to the trend of recognizing the difference between information and data, content, and knowledge is that governance of information requires it be viewed as a business capability. This recognition is starting to take hold because healthcare organizations are realizing that it is the business needs and drivers that supply the context for data, content, […]

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Governance in Healthcare: Beyond Compliance, Risk and Analytics

Historically, a key driver for the establishment and application of governance has been to address regulatory and compliance concerns. The business intelligence and analytics space has been an early adopter of the practice, and the evolution of governance adoption is starting to expand into the consumer, patient and member engagement and experience domains. These are […]

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Governance in Healthcare: Expanding Role of Change Management

While all of the data-as-information, content, and knowledge points so far are relevant, the governance model has little value if people don’t know how to access, how to interpret, and ultimately how to use the core,data and its embedded information. This is where organizational change management (OCM) plays a key role. Data’s value lies with […]

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Governance in Healthcare: Recognizing a Strategic Imperative

The subject of governance often comes up whenever leadership is asked about some of the more critical capabilities that an organization must possess. This is often driven by regulatory and compliance concerns, but as data becomes more essential to business and clinical decisions – as well as the recognition of information, content, and knowledge as […]

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Governance in Healthcare: Growing Adoption of the Cloud

The cloud is here to stay. The benefits and value of cloud applications and storage cannot be ignored. That said, this existence of information, content, and knowledge beyond an organization’s traditional on-premises data stores presents special challenges to the governance program. Using external sources for information creates a lack of direct control and also challenges […]

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