Manufacturing is undergoing a profound transformation, driven by the convergence of smart digital technologies, connected operations, and customer-centric strategies. Perficient is uniquely positioned to guide this evolution, applying deep industry knowledge and a suite of next-gen solutions, from IoT‑powered manufacturing ecosystems to AI‑driven supply chain and aftermarket optimization.
An independent industry analysis recently recognized Perficient as a leader in delivering IT consulting and technology services for manufacturers, affirming our ability to deliver substantial, measurable results. This honor validates what we’ve long known: Perficient delivers high-value outcomes by blending deep manufacturing domain expertise with cutting-edge technology.
“We empower manufacturers to embrace the speed at which digital innovation is happening, accelerating their efforts, streamlining processes, enhancing experiences, and sustaining a competitive advantage via AI.” – Kevin Espinosa, Director of Manufacturing & Strategy, Perficient
Elevating Factory Operations Through Smart Innovation
Perficient empowers manufacturers to overcome fragmented IT and OT environments, data silos, and legacy infrastructure limitations. By deploying digital twins, AI enhanced predictive maintenance, and real-time asset monitoring, we enable clients to make smarter, faster decisions on the plant floor. For example, we’ve enabled access to equipment telemetry data and streamlined data ingestion into a top 10 automaker’s future-proof and AI/ML-ready infrastructure to perform analytics and proactively identify issues. Further, we designed a container-based cloud-agnostic solution to support the real-time collection and processing of telemetry data from millions of connected vehicles and enabled scaling on demand while containing costs.
Reimagining Aftermarket and Field Service
Competitive advantage in manufacturing often hinges on post-sale service. At a Fortune 500 manufacturing conglomerate, Perficient reengineered customer service using AI and machine learning alongside Amazon Web Services. The initiative automated email responses, introduced intelligent chatbots, and gave agent productivity a significant boost. These enhancements slashed service costs by $25 million annually and unlocked an additional $61 million projected in revenue, transforming service into a strategic business driver. In addition, we’ve streamlined dealer service reporting with Microsoft AI and automation at a global industrial machinery manufacturer by enabling technicians to generate service reports from shorthand notes, saving them 1.5 hours on average per service report and reducing warranty claim denials.
Building Extended Ecosystems, Forging Supply Chain Resilience
Perficient helps manufacturers smooth out extended enterprise complexities, aligning systems like PLM, PIM, OMS, and ERP to create consistent product content, inventory accuracy, and seamless buyer journeys. As featured in a recent industry report, our consultants shed light on real-time content sync and eliminating abandoned carts and improving conversions, an essential move amid growing digital sophistication in B2B and B2C channels. In addition, Perficient recently transformed Roeslein’s supply chain with Oracle Cloud to unite all locations and provide a flexible, scalable foundation for growth.
Industry Recognition That Matters
Our manufacturing leadership extends beyond project results. This past year, Perficient has been awarded and recognized by several publications, firms, and organizations for expertise and contributions in the industry, namely:
- Won Platinum dotCOMM award for proprietary voice of the customer (VOC) research on connected products
- Recognized as a 2025 CRN IoT Innovator for our role in building connected, autonomous, and sensor-driven solutions across industrial environments
- Awarded Coveo Relevance Award for AI-Powered Search work for ADI Global: Snap-One
Orchestrating the Future of Manufacturing
Innovation in manufacturing is no longer optional. It’s essential. Perficient’s expertise spans cloud-to-edge infrastructure, integrated digital twins, real-time analytics, and AI-first strategies. Whether driving smart factory initiatives, optimizing aftermarket service, modernizing IT and OT systems, or improving the operation of and experience with connected products and equipment, we empower manufacturers to achieve operational agility, customer-centric experiences, and sustainable growth.
Explore how we can help your organization lead in connectivity, resilience, and innovation.
Discover Perficient’s approach to manufacturing transformation.
