Galvé Deleste

Dr. Pete Cornwell, Director of Contact Center, offers a fresh perspective on customer care and is sharing his wealth of knowledge at Customer Contact Week in Las Vegas. With over 35 years of experience spanning information systems, design, architecture, and consulting for industry leaders like Terazo and Blue Cross Blue Shield North Carolina, his expertise […]

Customer Contact Week is just around the corner! In preparation, I sat down with our Senior Solutions Architect, Miles Phillips, to dive deeper into the key pillars of Voice AI: Data, Design, and Deployment. Miles provides insights on how businesses can optimize their AI strategies to enhance customer interactions and drive real results. Voice AI […]

With a month to go before Contact Center Week, the largest CCW event to date in Las Vegas, we took a moment to sit down with Colleen Eager, a senior solutions architect to learn how to navigate this conference. She’s here to help you stay focused on what matters most, and understands that it’s easy […]

Perficient continues to be recognized in the industry as a leader in commerce strategy and implementation, achieving awards from partners and industry organizations as well as inclusions in key analyst reports. Our experts’ insights on distributed and dynamic commerce strategies, including distributed channels such as social media, influencer content, shoppable media, and GenAI as a […]

In a time of constantly evolving customer expectations, Perficient has established itself as a leader in delivering high-impact customer service solutions to the world’s leading brands. This dedication was recognized by the Business Intelligence Group’s 2025 Excellence in Customer Service Awards, where Perficient proudly claimed the title of Organization of the Year in the Internet […]

Our trusted Unified Commerce Platform partner, Kibo, is gearing up to host the Kibo Connect Client Summit from May 7th to 9th at the Loews Downtown Chicago Hotel. Since the start of our partnership in 2021, Kibo has consistently delivered success through innovative commerce and delivery models, a dynamic omnichannel pricing and promotions engine, and […]

Perficient’s experts recently attended Shoptalk Spring in Las Vegas, immersing themselves in three days of meetings and networking with brands and partners amidst the lively atmosphere of smoke-filled hallways, pulsating music, and dazzling lasers. Justin Racine, Principal of Commerce, shared his insights with CMSWire, and we’ve highlighted some of his key takeaways below. The Golden […]

Shoptalk Spring 2025 in Las Vegas is only a few weeks away, and our experts cannot wait to reconnect with brands and discuss where the industry is headed. They have been busy scheduling meetings, packing their mics, and making predictions about which technologies and strategies retailers and ecommerce brands will be placing their bets on […]

Perficient is a recognized leader in artificial intelligence solutions, especially as it relates to generative AI, empowering enterprises to accelerate AI adoption, and transform operations. With deep expertise across Google, Adobe, Salesforce, Microsoft, and AWS technologies, we design and deploy scalable, high-impact solutions that drive efficiency, innovation, and measurable business outcomes across industries. Our experts […]

In 2025, communications, media, and entertainment companies are continuing to focus on shared goals and strategies to drive innovation, improve customer experience and reduce operating costs. The most successful companies in the industry are not doing it alone – they’re working with trusted advisors in the IT space to strategize and implement the most effective […]

When it comes to the manufacturing industry, the grainy image of smokestacks and bustling shop floors often comes to mind, however, modern manufacturing is a much more complicated landscape that involves numerous businesses working together. The hazards that can befall a corporation are numerous and can occur at any stage, making it critical for their […]

Months before the ball even dropped, our experts were analyzing the trends they believed would shape the retail and commerce landscape in 2025. To confirm the hypotheses, we attended NRF: Retail’s Big Show in New York City. Namely, Justin Racine, Principal of Commerce Strategy, and Zach Zalowitz, Principal of Order Management, attended and shared their […]