During an interview last year, David M. Rubenstein, president of The Economic Club of Washington D.C., and John S. Watson, chairman of the board and CEO (retiring February 1, 2018) of Chevron, discussed the antipathy that exists toward oil and gas companies. It’s true. Consumers typically do not tout their excitement about oil and gas […]
Posts Tagged ‘Mobile’
A Look At Customer Service In Financial Services [With Case Studies]
Data and technology play a significant role in the future of finance; however, many tried-and-true best practices are still critical for winning (and keeping) customers. We have seen an incredible change in the financial services industry, especially as it pertains to the customer experience. Whether through robo-advisors, better user design, or chatbots, customers have become […]
Using Data & Tech For Regulatory And Compliance Initiatives [With Examples]
The data that SoFi leverages enables the company to be quick and efficient – two things that people value in companies. However, the data and technology that make SoFi successful also addresses some of the regulatory concerns by essentially forcing it to be blind to applications. Data is helping financial institutions with tasks like identifying […]
Patient Support Programs Are Making A Big Difference In Pharma
Living with disease and undergoing treatment can be life-changing. Patients may not understand their diseases, their treatment options, or even the implications of the medications they’re taking. The process can be confusing, complicated, and worrisome. With digital transformation becoming more sophisticated and prevalent, pharmaceutical and medical device companies have stepped up to the plate with […]
Data Is Driving Innovation In Financial Services [With 2 Examples]
Data is king for many reasons, and the amount of data we produce every day grows exponentially. According to some estimates, 90% of the data in existence today was created within the last two years. IBM estimates that we create 2.5 quintillion bytes of data every day, or enough to fill 10 million Blu-Ray discs. […]
Transforming TCF Bank With Microservices And APIs
We’ve done many of API and microservices projects over the years, but I thought it would be nice to share what we presented at the recent CA World conference, which took place at the end of 2017. We shared the stage with TCF Bank, a client of ours. According to the company’s website, TCF Bank […]
[Guide] 2018 Pharmaceutical And Medical Device Industry Trends
Knowing for certain what the future holds is impossible. Trends, on the other hand, are more predictable. In fact, there’s probably no better indicator of emerging or future trends than recent history. That is exactly how we determined the trends we anticipate seeing in the pharmaceutical and medical device industries in 2018. This guide does […]
Financial Services Trends In 2018 [Guide]
Predicting the future of finance is, for the most part, impossible. However, if you look back (and not that far) at the history of innovation in our industry, chances are you believe the future is bright. Consider how far we’ve advanced in just the past 60 years: Modern-day credit cards were introduced in 1950, starting […]
Slow Clap for Great Apps: Perficient Digital Wins Mobile Awards
Perficient Digital recently won two Mobile WebAwards for our work creating mobile apps for Jackson Energy Authority (JEA) and Selfeo. Named Best Energy Mobile Application, the cross-platform, self-service app we developed for JEA gives customers using both iOS and Android devices a sleek, user-friendly way to check their account balances, pay bills, report power outages, […]
Janssen Gets Patient Support With The Unveiling Of Cancer.com
It’s been a long time in the making, but it’s finally completed. Janssen, a pharmaceutical company owned by Johnson & Johnson, just unveiled a new digital site, Cancer.com. The new site provides patients, caregivers, and loved ones with loads of content and resources. It even offers users the ability to customize and personalize the site […]
Report: Digital Transformation Is Key To Boosting Customer Satisfaction
The American Customer Satisfaction Index (ACSI), which measures the satisfaction of consumers with the quality of products and services offered by companies across a variety of industries, released a report that suggests digital transformation is helping financial services companies increase customer satisfaction. The ACSI report, which is based on 17,861 customer surveys collected between October […]
Mobile First is Imperative for Healthcare Provider Intranets
Employees are using mobile devices more than ever before and are likely accessing important information from intranets via tablets and smart phones. This creates a number of challenges when intranets have been designed for optimal use with desktops resulting in a poor user experience and low adoption for employees accessing intranets via mobile devices. Mobile […]