“Work like a network.” Spend just a few minutes at SharePoint Conference 2014 and you’re bound to hear or see this phrase sooner than later. It’s here in the keynote and it’s here in the signage. It’s here on the lips of the Yammer and Social product marketing people I had the good fortune to […]
Posts Tagged ‘Microsoft Dynamics CRM’
Microsoft acquires Parature to add customer suite to CRM
This week Microsoft made a very strategic acquisition of Parature to fill a gap that customers need that Microsoft Dynamics CRM has not been able to fulfill in the past without third-party software. Customer Support/Knowledgebase/Portal are features that Parature offers and I am sure like other recent Microsoft acquisitions Microsoft will do a nice job in tightly […]
Webinar Replay: Microsoft Dynamics CRM for Customer Engagement
On Wednesday, we hosted a webinar, “How Memorial Hermann is Using Microsoft Dynamics CRM for Customer Engagement.” Guest speaker Kevin Kelly, manager of online marketing at Memorial Hermann, and Perficient’s Robert Fitzer, a senior solutions architect and Microsoft CRM practice lead, demonstrated how Memorial Hermann leveraged Microsoft Dynamics CRM to handle community outreach, call center […]
Dynamics CRM for Patient Engagement: Memorial Hermann Case Study
Perficient recently worked with Memorial Hermann Health System, implementing Microsoft Dynamics CRM to handle community outreach, call center management and specialty patient onboarding. Here is an excerpt from the case study describing the challenge: …the management of disparate systems had become an increasingly arduous task. The marketing department wished to consolidate all data into an […]
Memorial Hermann Uses Dynamics CRM for Patient Engagement Webinar
Most would agree that it’s critical to leverage technology solutions that’ll increase your competitive advantage while decreasing your costs. Healthcare organizations are doing just that, using Microsoft Dynamics CRM to reduce inefficiencies, optimize care plans and improve financial management. To learn more about customer relationship management (CRM), and specifically what your organization can accomplish using […]
What’s Changed in CRM 2013?
Many people have been asking me lately, “So, what is new in the new version of CRM?” Microsoft recently released an overview of the new items for CRM 2013. This will be release for both on-premises and online in October 2013. Very exciting changes coming including four key themes of: Redesigned user experience Process agility CRM on […]
Final Stages for the release of Microsoft Dynamics CRM 2013
The latest from Microsoft concerning the next release of Microsoft Dynamics CRM (2013) scheduled to be released in October 2013. This documentation (Release Preview Guide) contains the latest information as of this morning from Microsoft about what will be contained in the release. As you can see above it contacts the key these me have been […]
CRM 2013 – Changes the Way You Will Interact with your Customers
Just attended an overview of the next release of CRM, known as Microsoft Dynamics CRM 2013, which will be released in October 2013. Many new ideas and thoughts about how the product is evolving based on the changing market place. In particular: 1. Reimagined experience 2. Process agility 3. CRM on the go and social […]
CRM Success Leveraging Microsoft Office 365
We recently had one of our long-time Perficient customers go-live with Microsoft Dynamics CRM 2011 Online (which is part of the Office 365 platform) with great success and ease. After utilizing SharePoint and Exchange online for years, they realized they had reach the limits of SharePoint in managing their day-to-day business and needed more in order […]
Healthcare Providers and Microsoft CRM- What a perfect match!
What is Connect Health? Connected Health is a model for healthcare delivery that uses technology to provide healthcare remotely. Connected Health aims to maximize healthcare resources and provide increased, flexible opportunities for consumers to engage with clinicians and better self-manage their care. Connected Health uses technology to deliver patient care outside of the traditional […]
Microsoft CRM is Going Social
The SOCIAL story continues to evolve for Microsoft. In particular the social story related to Microsoft Dynamics CRM continues to evolve. Help accelerate your success with social: In 2012 Microsoft Dynamics CRM (CRM) introduced its own internal social networking components to allow users to connect and share unstructured but useful data throughout the enterprise. […]
Healthcare Provider Solution with Microsoft Dynamics CRM
We have created a solution for healthcare providers to better serve their potential patients (community members) and current patients. A few months back I wrote about Big Data in Healthcare in the Cloud. Now we have a solution that will help organizations organized that data in an efficient and effective way. This solution has three key […]