Many people have been asking me lately, “So, what is new in the new version of CRM?” Microsoft recently released an overview of the new items for CRM 2013. This will be release for both on-premises and online in October 2013. Very exciting changes coming including four key themes of:
- Redesigned user experience
- Process agility
- CRM on the go
- Social in context
Take a look at the overview and then if you need more information on how this may impact your organization, go to the release site from Microsoft.
This release will be a game changer for CRM clients for both on-premises deployments and those that are in the cloud. The code base with be the same so it will allow for organizations to move between the two environments if desired.