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What’s Changed in CRM 2013?

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Many people have been asking me lately, “So, what is new in the new version of CRM?” Microsoft recently released an overview of the new items for CRM 2013. This will be release for both on-premises and online in October 2013. Very exciting changes coming including four key themes of:

  • Redesigned user experience
  • Process agility
  • CRM on the go
  • Social in context

Take a look at the overview and then if you need more information on how this may impact your organization, go to the release site from Microsoft.
This release will be a game changer for CRM clients for both on-premises deployments and those that are in the cloud. The code base with be the same so it will allow for organizations to move between the two environments if desired.

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Robert Fitzer

As part of Perficient's Microsoft National team I manage our CRM practice. As part of the Microsoft practice senior leadership team I am focused on the stewardship of our Microsoft xRM/CRM Practice. The primary objectives of our Microsoft Practices are to drive consistent and successful sales and delivery of solutions within the CRM solution space across all Perficient business units. Areas of responsibility include: partner management, sales and marketing and delivery & staff enablement.

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