We’ve all been there. Parents rushing out the door yelling, “Time to go!” Everyone piles into the car only to realize one kid forgot their jacket and the other never combed their hair. Frustrating! But where you feel frustration lies opportunity. An opportunity to communicate better by being explicit with our desires instead of implicit. […]
Posts Tagged ‘Leadership’
Growth for Everyone: Perficient’s People-First Approach to Career Development
In a world shaped by rapid technological change, success starts with our people. Innovation is powered by individuals who bring deep industry expertise, a collaborative mindset, and a passion for solving complex challenges. Whether empowering clients across different industries such as healthcare, financial services, and automotive, or deepening our partnerships with leading AI providers like […]
Erin Zapata Champions Dynamic Collaboration in Perficient’s Microsoft Business Unit
Meet Erin Zapata, a Practice Director based in Chicago, Illinois, whose empowering leadership and commitment to professional development have made a difference for Perficient’s Microsoft Business Unit (BU). As a member of Perficient’s Women in Technology (WiT) Employee Resource Group (ERG), Erin is dedicated to creating a supportive and inclusive workplace that fosters meaningful connections. […]
Professor Rita McGrath on Leading in Times of Uncertainty
In this episode of “What If? So What?” Jim sits down with Columbia Business School professor and c-suite innovation expert, Rita McGrath, to unpack what it really takes to lead through uncertainty. McGrath, known for her work on discovery-driven planning and intelligent failure, challenges the notion that strategy is a linear, long-term plan. “The time […]
Responding to Client Feedback
Building on my last post about Delighting the Customer, let’s dive into how to respond to client feedback. A strong feedback loop is mission critical. To keep your client relationships at their best, you need to know what they are thinking. Soliciting Formal Feedback You need to be intentional about requesting feedback regularly and systematically. […]
Delighting the Client
In the last decade, “delighting the customer” has been quite popular in digital marketing. Clients have focused on user experience both online and offline. A delighted customer becomes loyal with brand affinity and drives long-term growth through positive word-of-mouth. At Perficient, we manage two levels of delight: our clients and their customers. By delighting their […]
Efi Pylarinou, Top Global Tech Thought Leader On FinTech
In the latest episode of the “What If? So What?” podcast, Jim Hertzfeld had the pleasure of speaking with Efi Pylarinou, a renowned FinTech expert, speaker, and author of “The Fast Future Blur.” Efi shares her journey from Wall Street to becoming a leading voice in financial technology and innovation. The conversation covers a wide […]
Confidently Incorrect – Learning, Leading, and AI
A friend recently shared a research paper from Oxford Academic about Large Language Models (LLMs) and their human-like biases. I found it fascinating. The article explains how some groups use LLMs to simulate human participants. Since these models are trained on human-generated data, they can emulate human responses across diverse psychological and behavioral experiments. It […]
Highlights from the Women in Digital Breakfast at Sitecore Symposium 2024
Looking back on the first-ever Women in Digital Breakfast at Sitecore Symposium, we had an inspiring and impactful gathering focused on empowerment, leadership, and allyship in the digital industry. The goal was to celebrate the achievements of women and provide a platform for them to share their thoughts and experiences from an industry that is […]
An Interview with “Tech Humanist” Kate O’Neill
What if Tech Could Be More Human? In this episode of “What If? So What?” Jim talks with Kate O’Neill about making human-friendly tech decisions. In a world that’s moving faster than ever, how can leaders make technology decisions that benefit both the business and the humans they serve? That’s the question Kate O’Neill, tech […]
What if Your Digital Transformation Was as Easy as Changing Your Mind? An Interview With Brian Solis
In this episode of the “What If? So What?” podcast, Jim Hertzfeld talks with Brian Solis, a renowned futurist, author, and the head of global innovation at ServiceNow. Brian’s work has been instrumental in shaping digital strategies and customer experience strategies for many organizations. In this episode, He shares insights from his latest book, “MindShift,” […]
Leadership Summit: A Day of Vision & Growth
On a memorable day, the Hyderabad team had the privilege of hosting our esteemed leadership: Tom Hogan (President and CEO -), Kevin Sheen (Senior Vice President), Prakash Chembai (Vice President India), and other influential Directors and Managing Directors. It was a remarkable and enriching experience, filled with interactions, learning, and camaraderie. A Warm Welcome, Lamp […]