Posts Tagged ‘digital transformation’

We’re proud to announce that Perficient is the winner of the Dell Boomi New Partner of the Year Award this week at Boomi World in San Francisco, taking place September 20-22. Dell Boomi is a leading provider of cloud integration and workflow automation software to build connected businesses. The New Partner of the Year Award recognizes […]

Perficient is sponsoring this year’s MuleSoft Summit in Atlanta on Thursday, October 19th, 2017. This event will bring together a number of CIOs, IT Leaders, architects, and developers from a range of Atlanta-based companies. The summit will feature stories from client speakers on how they’ve leveraged MuleSoft technology to accelerate digital transformation to improve customer, […]

Rough news for iconic Toys “R” Us this week as they declare bankruptcy – right on the cusp of the holiday shopping season. Another casualty in this year’s string of retail setbacks, disruptions, and (optimistically) transformations. Analysts cite an over-investment in stores and perhaps too many years of letting the website wither on the vine. […]

Amazon Connect makes use of queue specific hours of operations to route callers based on the time and day of the week.  It’s an excellent feature to use for any call center that has regular operation hours or dedicated shifts. However, a preconfigured calendar doesn’t work very well for unpredictable events. In case your supervisors […]

Every organization makes repetitive business decisions. These decisions are made by following organization’s business policies. The business policies are the guidelines developed by an organization to govern its actions. The policies define the limits within which decisions must be made. The business rules are the interpretation of these business policies. The business rules enable policies […]

As a child, I watched re-runs of The Jetsons, an animated sitcom imagining city life several centuries into the future. Filled with automated appliances and flying cars, the cartoon gave me a boundless imagination of what cities could be. As we enter into the second decade of the 21st century, city living is more popular […]

On the Microsoft Dynamics 365 blog, Ed Kennedy from our partner Episerver analyzes the use of Dynamics 365 combined with eCommerce platforms to improve the retail experience. He writes: “Retailers already benefit from how Microsoft Dynamics 365 integrates enterprise resource planning (ERP) and customer relationship management (CRM) into a single, cloud-based solution. Dynamics 365 has […]

Way back in 2008, Garret Camp pitched a little idea called UberCab, which eventually became Uber and went on to almost single-handedly create the so-called Sharing Economy. To say that Uber was a disruptive innovation might be one of the biggest understatements of the last 20 years. It’s disrupted the taxi business, put the auto […]

Ten years seems like a long time in the digital world.  A lot has changed and the pace of change continues to increase. More tools exist to make it easier to create a sharp looking and engaging web site. Social and mobile channels have had huge growth beyond anything imagined.  We can better measure what’s […]

Mastering the digital customer experience remains top-of-mind for companies across all industries. According to Forrester, nine of 10 organizations work with outside vendors to implement (i.e., strategy, design, technology) their digital experience programs. Fortunately for you, and us, Forrester recently released its list of “the biggest and most important digital experience service providers.” Perficient, along […]

Reputation Institute, a research and advisory firm that focuses on tackling and analyzing the reputation of companies worldwide, released its annual ranking of the most reputable U.S. banks. According to the report (and a basic understanding of human nature!), a company’s reputation has an effect on: Customers buying your products and services Policymakers and regulators […]

APIs and microservices are two key pieces to succeeding in the digital economy. Their ability to fuel innovation, scalability, and agility in the face of changing customer expectations make both popular approaches to integration to fuel digital transformation initiatives. However, both are fraught with challenges in implementation and execution. While APIs and microservices hold huge […]