This week, technology leaders from our Customer Care practice attended Amazon’s annual re:Invent conference in Las Vegas. This conference always promises powerful developments and 2019 certainly did not disappoint. AWS announced several plans to release new tools and implement upgrades to existing products to inspire innovation and transform customer experience in 2020. Liz Stuart, Alliances […]
Posts Tagged ‘customer experience’
How to Wire up Autocomplete in Sitecore
Popular search engines make use of autocomplete. It helps predict what users are looking for. If a user is unsure of what they are trying to find, autocomplete can help users find exactly what they are trying to find. This blog post will show you how to provide this predictive feature for your search box […]
What is Coming to Sitecore 9.3 and Beyond
What a fantastic week! Sitecore Symposium was this week. There were a lot of announcements about what is coming to Sitecore in the near future. Sitecore 9.3’s release is imminent. This blog post is about what has me the most excited for this release and beyond. There are three major Sitecore development approaches with Sitecore […]
Top 5 Digital Health Trends for Providers [Video]
Provider organizations are increasingly looking to digital solutions to provide a superior patient experience. Our digital health trends guide looks at five key, interrelated digital health trends impacting healthcare providers. Understanding these trends will help you navigate technology investments and transform data into powerful knowledge that can both enhance the patient experience and position your […]
Developing a Strategic Vision in Life Sciences
Previously I discussed how life sciences companies can establish better relationships with patients. This blog analyses developing a strategic plan and how to get started. When it comes to managing these relationships, the bottom line is that there are some dramatic shifts taking place in healthcare, and life sciences companies need to understand, harness, and […]
5 Ways to Drive Customer Centricity: Advice for the CIO
Who do you consult when Outlook isn’t working? What about when issues arise with your messaging platforms? Or, worse yet – when your customer experience platforms aren’t working properly? You likely answered “IT” when thinking about these situations. For years, businesses have charged IT with providing stability, consistency, and reliability. However, keeping the lights on […]
Life Sciences Companies Can Establish Better Relationships
It used to be that a doctor was a patient’s only touch point for a diagnosis and prescription. Today, patients have many more avenues to get the information they seek, which has led to higher expectations from patients. Fortunately, life sciences companies have the opportunity to understand, educate, and treat patients by successfully engaging them. […]
Essentials for Your Digital Strategy: Zero UI
Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. Technology is infused in every part of our lives and is only becoming […]
4 Critical Elements for a Successful Hospital Gift Store Website
The foundations of every online hospital gift store website are critical to getting right in order to offer an enhanced experience and to support online conversion that leads to an increase in revenue. A digital experience that is easy to use and navigate, with a secure checkout process, offers immediate confirmation email and online support […]
Essentials for Your Digital Strategy: Embracing the Mobile Evolution
Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. Mobile technology – and the role it plays in our lives – continues […]
Looking for a Consultant? Read This!
Having a hard time choosing a consultant or vendor? Here are some top things to look out for — as told by consultants.
Overcome Common Problems Launching a Hospital Gift Store Website
Healthcare providers that have a retail gift store on their medical campus most likely manage with limited access to dedicated resources and frequently leverage volunteers to serve in their gift shops, assist customers with merchandise questions and support, and complete sales transactions. The thought of expanding operations to offer both a retail store and an […]