According to a recent HIMSS survey 80% of healthcare organizations have already adopted cloud based services. In addition according to HIMSS “Nearly all cloud adopters plan to expand their cloud services; areas for growth include archived data, disaster recovery and hosting operational applications and data”. “The top three reasons for adopting cloud services include lower […]
Posts Tagged ‘CRM’
Microsoft and Salesforce… in a Partnership?
From yesterday’s announcement: Salesforce will support Windows, Windows 8.1, build “interoperability Salesforce and Office 365,” Microsoft’s subscription-based productivity suite, and integrate OneDrive for Business, SharePoint Online, and Outlook in various capacities. Salesforce will use Microsoft’s Azure broadly. Who would have ever thought there would be a picture containing both a Microsoft CEO and Mark Benioff […]
Microsoft Dynamics CRM 2013 Spring Release Coming Soon!
Very exciting time for Microsoft Dynamics CRM 2013 as the Spring 2014 Release is about to be available. Key themes for this release for both online and on-premises: Marketing – Drag and drop visual Campaign Designer – Lead lifecycle management – Scalable Email Marketing – Improved Sales & Marketing Connector Sales – CRM tablet app […]
Busy Pre-Build week for Microsoft and Azure!
The Microsoft Build Conference is set to kick off next week but the company got off to an early start this week with several different announcements. Windows Azure now generally available in China This may not sound like a huge accomplishment worthy of being called out individually but a little known fact is that Windows […]
Microsoft acquires Parature to add customer suite to CRM
This week Microsoft made a very strategic acquisition of Parature to fill a gap that customers need that Microsoft Dynamics CRM has not been able to fulfill in the past without third-party software. Customer Support/Knowledgebase/Portal are features that Parature offers and I am sure like other recent Microsoft acquisitions Microsoft will do a nice job in tightly […]
Webinar Replay: Microsoft Dynamics CRM for Customer Engagement
On Wednesday, we hosted a webinar, “How Memorial Hermann is Using Microsoft Dynamics CRM for Customer Engagement.” Guest speaker Kevin Kelly, manager of online marketing at Memorial Hermann, and Perficient’s Robert Fitzer, a senior solutions architect and Microsoft CRM practice lead, demonstrated how Memorial Hermann leveraged Microsoft Dynamics CRM to handle community outreach, call center […]
Dynamics CRM for Patient Engagement: Memorial Hermann Case Study
Perficient recently worked with Memorial Hermann Health System, implementing Microsoft Dynamics CRM to handle community outreach, call center management and specialty patient onboarding. Here is an excerpt from the case study describing the challenge: …the management of disparate systems had become an increasingly arduous task. The marketing department wished to consolidate all data into an […]
Memorial Hermann Uses Dynamics CRM for Patient Engagement Webinar
Most would agree that it’s critical to leverage technology solutions that’ll increase your competitive advantage while decreasing your costs. Healthcare organizations are doing just that, using Microsoft Dynamics CRM to reduce inefficiencies, optimize care plans and improve financial management. To learn more about customer relationship management (CRM), and specifically what your organization can accomplish using […]
Znode and Sitecore form technical bond
Written by Alex Moss E-commerce & Content Management For years most companies looking to introduce or revamp a web presence have had to answer a fundamental question about that presence: “Do we want a content site or do we want an e-commerce site?” But what if they want the best of both worlds? Sure there […]
OpenUI Showcases at Oracle OpenWorld 2013
In readying ourselves for Oracle OpenWorld 2013, we noted just how many great sessions are planned for discussing Siebel Open UI! From panel discussions from real-world customers who have seen the benefits of Open UI adoption (How Sexy is Your Siebel), to sessions targeted to help developers take full advantage of the framework (User Experience […]
What’s Changed in CRM 2013?
Many people have been asking me lately, “So, what is new in the new version of CRM?” Microsoft recently released an overview of the new items for CRM 2013. This will be release for both on-premises and online in October 2013. Very exciting changes coming including four key themes of: Redesigned user experience Process agility CRM on […]