Microsoft Dynamics CRM 2013 Spring Release Coming Soon!

The IT Leader's Guide to Multicloud Readiness

This guide provides practical key insights and important factors to consider to make informed decisions in your multicloud journey.

Download the Guide

Very exciting time for Microsoft Dynamics CRM 2013 as the Spring 2014 Release is about to be available. Key themes for this release for both online and on-premises:

 Marketing
– Drag and drop visual Campaign Designer
– Lead lifecycle management
– Scalable Email Marketing
– Improved Sales & Marketing Connector
Sales
– CRM tablet app enhancements
– Insight company insights
Customer Service
– Unified Service Desk
– Enterprise Case Management
– Entitlements & SLA’s
– Merge Cases, Parent/Child Cases, Automatic Case Creation and Social Care
Social
– Social Listening
– Listen & Analyze
– Monitor & Respond
– Social Insights
Platform
– Server-side Sync
– SharePoint Integration Enhancements
– Sandbox Environments (for online users)
– Compatibility
Many details can be found in this Release_Preview_Guide_April_2014 that tells the story from Microsoft.