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Microsoft Dynamics CRM 2013 Spring Release Coming Soon!

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Very exciting time for Microsoft Dynamics CRM 2013 as the Spring 2014 Release is about to be available. Key themes for this release for both online and on-premises:
dashboard
 Marketing
– Drag and drop visual Campaign Designer
– Lead lifecycle management
– Scalable Email Marketing
– Improved Sales & Marketing Connector
Sales
– CRM tablet app enhancements
– Insight company insights
Customer Service
– Unified Service Desk
– Enterprise Case Management
– Entitlements & SLA’s
– Merge Cases, Parent/Child Cases, Automatic Case Creation and Social Care
Social
– Social Listening
– Listen & Analyze
– Monitor & Respond
– Social Insights
Platform
– Server-side Sync
– SharePoint Integration Enhancements
– Sandbox Environments (for online users)
– Compatibility
Many details can be found in this Release_Preview_Guide_April_2014 that tells the story from Microsoft.

About the Author

As part of Perficient's Microsoft National team I manage our CRM practice. As part of the Microsoft practice senior leadership team I am focused on the stewardship of our Microsoft xRM/CRM Practice. The primary objectives of our Microsoft Practices are to drive consistent and successful sales and delivery of solutions within the CRM solution space across all Perficient business units. Areas of responsibility include: partner management, sales and marketing and delivery & staff enablement.

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