Posts Tagged ‘cloud’

In this blog post we show you how to integrate Amazon Connect with Amazon Lex to provide a self-service call center experience. Amazon Connect is a cloud-based contact center solution, very quick to deploy, configure and simple to use. The following 80-second recording illustrates a call to an Internal Help desk, to automatically open a service ticket […]

Every technology trend goes through its hype cycle and APIs are no different. Groomed as the swarm of mini-engines that would power the digital economy, many see APIs as the elixir that adds value and extends solutions. However, despite over 15,000 APIs on the market today, enterprises must follow best practices to take advantage of […]

With the arrival of Edge Computing, the coronation of IoT wasn’t far behind. As we’ll likely witness in IDC’s upcoming FutureScape Report and in already-released reports projects concerning the Internet of Things will likely see significant increase in 2018. Here are some of the reports we’re seeing: IoT Connections are Growing: According to Verizon’s 2017 […]

I recall hearing Michael Farrell, the CEO of ResMed, speak about how important the Internet of Things (IoT) is to his company. There’s probably not a better case study of IoT in life sciences than ResMed. The medical device company specializes in sleep apnea products and solutions. They also happen to be the makers of […]

According to Forrester, the software market will continue to grow through 2017 and beyond to a tune of $634 billion dollars. With a clearly defined market and hot demand, organizations will continue to place software development at the top of their priorities. Just having priorities however, is not enough. According to MWD Advisors, a survey […]

The beginning of the holiday season also represents a time to look towards 2018 and the technology trends most pertinent for executives. Even though we continue to be in unprecedented growth around cloud and DevOps solutions, other areas are gaining steam and stand to dominate media attention in the years ahead. One area to look […]

Welcome back! This is second part of an introduction to the Amazon Connect Streams API. The first post is at:  https://blogs.perficient.com/integrate/2017/10/05/intro-to-amazon-connect-streams-api-part-1/ Source code from this post is on GitHub at: https://github.com/phmiller/streams-examples Source code and documentation for Streams is on GitHub: https://github.com/aws/amazon-connect-streams   2. Subscribing to Streams Events You can see the full code for this […]

One of today’s trending technologies is Docker, useful and being widely applied in the continuous integration (CI), continuous delivery (CD) and auto deployment practices. While commonly used in application development use cases, there are also successes in digital experience situations, as our Perficient China team has discovered. Their implementation makes our entire application/instance to be […]

As a recent homeowner, I’ve become more attuned to the complexities of the building I live in. After all, the buck now stops with me around repair challenges including piping, the water heater, and the look of the interior. One thing that stands out to me around home repairs is that everything is standardized and […]

“Catching up” is the term that came to mind when I used to check out what’s new with Oracle Analytics in previous years. This year, however, I frankly say I was impressed with what I saw at Oracle Open World last week. The rules of the analytics platform game have changed, tremendously. This is after […]

Amazon Connect Streams (Streams) is a JavaScript API that enables browser-based integrations with the Amazon Connect contact center. This series of blog posts covers three basic scenarios using Streams: Embedding the Contact Control Panel (Part 1) Subscribing to Streams Events (Part 2) Creating a Custom User Experience (Part 2) Source code from this post is […]

In today’s digital economy, enterprises face disruption by innovative business models and new players in the established industries. With multi-channel experiences the norm, many consumers have little patience for organizations who drop the ball on their customer service and product initiatives. More so, with more options on the market than ever and the search engine […]