Posts Tagged ‘cloud’

Whether its online, in-store, or multichannel, customer experience (CX) is a key differentiator for businesses. Extending beyond the front-end purchase experience, CX encompasses the total journey of a customer’s interactions with your brand. Customer care, how well customers are taken care of while they interact with your brand, is a giant piece of the customer […]

2019 is here, and with a new year comes new trends and technologies. In the digital age, the amount of information available is endless, and learning about what’s to come can be overwhelming. Over at our partner, Pivotal, they are bringing together experts, customers, and leading technologists to forecast transformative trends for 2019. Be sure […]

Several releases back, Salesforce introduced new productivity tools to help users with their repetitive tasks. The one we are featuring here is quick text; the other is Macros, which we’ll explore on another blog. Quick text allows users to insert a standard comment or note on a record to answer common questions or record quick […]

Perficient’s Nico Frantzen, Senior Technical Architect for AI solutions, sat down with IBM’s cloud team for a podcast to discuss AI solutions and what you can do for successful AI adoption. Here are five takeaways that you can apply to your enterprise adoption in 2019. 1. You don’t need large amounts of data to start […]

Using substitution variables to store folder directories and then referencing the variables in calc scripts/business rules has long been a best practice in the world of on-prem applications. For example, using a variable to store the path to a shared folder for a dataexport command. DATAEXPORT “File” “|” “&ExportServer/Sample.TXT” “#mi”; But cloud applications do not […]

St. Louis-based Buckingham Strategic Wealth is a growing organization of advisors, financial specialists, and national thought leaders in the wealth management industry. While they spend time focused on being the trusted advisors for everything financial for their clients, they turned to Perficient for help with their technology environment. The Challenge CRM adoption was lower than anticipated due to system […]

With all the different audiences businesses interact with today, it can be a challenge to control the information each audience actually needs. Systems that worked in the past can quickly become useless as growth happens and business needs change. The question is, can your technology solutions keep up? When Your Community Content is Out of […]

The cloud is here to stay. The benefits and value of cloud applications and storage cannot be ignored. That said, this existence of information, content, and knowledge beyond an organization’s traditional on-premises data stores presents special challenges to the governance program. Using external sources for information creates a lack of direct control and also challenges […]

Last month I discussed the importance of ensuring you address security concerns as you migrate services to the cloud. Security, in my opinion, is the most important responsibility of an IT organization. The good news is that cloud services have matured to the point that they typically provide very secure environments, sometimes even more secure than […]

Keeping your team aligned has its own challenges, especially when taking on new technology. A core component of Salesforce is Chatter, which enables enterprise-level social networking for employees, partners, and customers in a secure, measurable, and trackable environment. With the interchangeable terms from company to company and across technologies, we evaluated the top terms people […]

I have just returned from the Gartner Application Strategies and Solutions Summit 2018. This was one of those conferences where it turns out to be something different than what you expected. The agenda was a solid blend of educational sessions, networking opportunities and meaningful keynotes. Like many conferences, the real value comes from hearing from […]

We have been working with many different technologies in the cloud space over the last few years. Each technology brings it’s own set of challenges and outcomes. One set of technologies that has already delivered significant outcomes are automation tools. If you think about it cloud technology is based on the use of automation tools. […]