Technical

Workflows are an important part of every digital experience implementation. Whether complex or simple, both add value to the bottom line through increased user engagement and interaction. Liferay provides the Kaleo Workflow Engine for these very use cases through a portal interface, which involve a variety of users, groups, and roles. To get a workflow […]

Mercer Advisors, a privately held wealth management firm with approximately $11 billion in assets under management, needed a more robust financial reporting solution. Its legacy solution relied on an Excel-based framework with multiple General Ledger systems providing current and historical data. Mercer Advisors decided to implement Essbase Cloud, part of the Oracle Analytics Cloud (OAC) […]

Had a chance to chat at length with Chris Bernard, director of well-known Chicago digital design agency Truth Labs (now known as Perficient Digital), on the current state of UX/UI and its ability to improve to private equity outcomes. Chris has been directing the Truth team for about a year, tasked with running and growing […]

In this blog post we show you how to integrate Amazon Connect with Amazon Lex to provide a self-service call center experience. Amazon Connect is a cloud-based contact center solution, very quick to deploy, configure and simple to use. The following 80-second recording illustrates a call to an Internal Help desk, to automatically open a service ticket […]

When 401(k) plans were introduced in the early 1980s, most had only one-to-three funds available. Typically, participants would find a low-income/low-risk fund (often called a “guaranteed” investment vehicle) and an employer stock fund. As the plans became more popular, the U.S. Department of Labor (DOL) determined that plan sponsors had to offer more options that […]

In an attempt to lure younger customers, JPMorgan released a new mobile app called Finn by Chase. The app will allow users to open an account, deposit checks, track spending, and perform other activities that many companies already offer. JPMorgan is testing out an iOS version of the app in St. Louis, a city where […]

Why During Android mobile testing, we will think about various tools to implement UI automation. Here we talk about Espresso, but why Espresso? The basic thinking here, we know IDE-Android studio is most popular which mobile developer is using. And Espresso is a UI test framework within Android studio. And google released the Espresso framework […]

About During IOS project developing, old features are always broken after new code merged in. As tester, we will run tests to verify the old features work well or not. XCTest is one kind of testing framework supplied for our use, starting with XCode 5. XCTest framework could create and run unit tests, performance tests, and UI tests […]

Depending on the use case call centers can rely on very different KPI’s for reporting. What can be a key metric for an inbound call center often turns out to be merely a nice-to-have if the call center focuses on quick outbound calls. In the end probably the most important reporting feature for a call […]

Healthcare Providers depend on their electronic health records (EHR) and revenue cycle management (RCM) solution systems to capture and present metrics so that clinical and operational performance can be reviewed. In particular, RCM solutions/modules position themselves as a key component for spotlighting effective/ineffective processing areas within the “Front-End”, “Middle”, and “Back-End”. Having insights into operating […]

Business is global nowadays, requiring language compatibility, around-the-clock customer experience, and adherence to local market. With content being the key to success in any industry, organizations require the most dynamic platforms to succeed. Liferay Digital Experience Platform (DXP) comes standard with a content management system (CMS) as a part of its core product, including social […]

Service Level management (SLM) is a vital process for every IT service provider organization in that it is responsible for agreeing and documenting service level targets and responsibilities within SLAs. Defining acceptable response and resolution times is a key task in the production of IT service level agreements(SLAs). SLA response times and SLA resolution times […]