Technical

We all know that organizations are becoming more focused on the ability to more quickly release applications. Service virtualization is one way to address bottlenecks in the development lifecycle and enable scalability through virtualized testing capabilities. Today, we presented on a webinar with CA, Automate your APIs for Real Testing Acceleration. Ronda Kiser-Oakes, Perficient’s DevOps […]

Perficient is proud to be sponsoring CA World ’17, November 13-17, 2017 at the Mandalay Bay Resort & Casino in Las Vegas. As the premier CA user conference, this year’s event will include thousands of IT professionals looking to understand evolving digital transformation initiatives. If you’re attending the conference this year, we’d love to connect with […]

Oracle Analytics Cloud Service (Essbase) has a handy command line interface that’s useful for remote execution of Essbase and system type functions such as running a backup.  This short article is simply a means to share a script that I use to run a simple Lifecycle Manager extract of one Essbase application.  This works well […]

In his book Paradox of Choice, Dr. Barry Schwartz identifies several key reactions people have when confronted with too much choice. Escalation of expectations – Expectations can be significantly detrimental to one’s ability to be happy with a situation. If you are given only two options, your expectations are going to be fairly low. Regardless […]

Recently I had to build a report in Sitecore to show the latest updates done on the content tree of a Sitecore instance and had to determine which users made those changes. One of the other important things on this report was the ability to have content authors generate the report from the Content Editor. If you ever need to perform such actions, the Sitecore Powershell Extensions (SPE) module is probably your best bet.

Halloween brings out the fear in everybody, from icky spiders to panic-inducing surprises. While a broken mirror is an easy fix, what’s truly scary for enterprises is lacking a cohesive integration strategy. Without the appropriate connections, data management, or simplicity, enterprises may find slower paths to market, costing revenue opportunities. Luckily for enterprises, all integration […]

In a previous post on the connect-rtc.js library for Amazon Connect (https://blogs.perficient.com/integrate/2017/10/26/implementing-a-mute-button-in-amazon-connect/), I mentioned that this library needs the “softphone media info” from the Streams API to be able to establish a WebRTC call between the agent and the caller. Let’s take a look at what this softphone media info is and why connect-rtc.js needs […]

Register Today!  Application construction and delivery best practices are key to having a successful go-to market strategy, especially when built with APIs, microservices, and other integration solutions. If you’re serious about changing the way you change your processes, CA and Perficient can show you how you can automate your APIs and create real ROI with […]

Is your customer service technology finding new ways to delight or annoy your customers? Obviously you implement new technologies to engage and better serve your customers so that they remain loyal to you. However, the disintegrated nature by which many enterprises implement new digital touchpoints tends to irritate their customers more often than not. Inevitably, […]

Perficient is proud to be exhibiting at CA World ’17, November 13-17, 2017 at the Mandalay Bay Resort & Casino in Las Vegas. Attended by many manager-level or higher individuals, this year’s conference theme is focused on removing the barriers between ideas and innovation through CA’s suite of DevOps, API management, service virtualization, IoT, and […]

When your agents are handling calls in Amazon Connect and need a quick break to look something up for the caller or tell “Disco” Dan to turn the music down in the next cube over, the agents can put the call on hold using the Contact Control Panel (CCP). The caller hears some music from […]

If you’re reading this, it’s probably because you keep hearing that blockchain is the next transformative technology. And while you want to make sure you’re fully informed and in a position to exploit any opportunities this technology could bring to you and your organization, you still don’t fully understand what blockchain means. Moreover, based on […]