Technical

Machine learning, artificial intelligence (AI), and cognitive computing are all hot topics in the industry. When discussing these subjects, questions revolving around the impact of AI on human labor typically come up. Vikram Pandit, the former CEO of Citigroup, was recently asked what the banking sector might look like in the future. He said that […]

Despite the popularity of the cloud in other industries, healthcare adoption has been slower. Healthcare professionals identify security and privacy concerns as reasons for low adoption rates. Among the reasons is the disproportionately higher cost of investigating data breaches. According to Ponemon Institute, the average cost-per-record in a healthcare breach is $402 – 80% higher […]

We recently built a website that meets the minimum viable product for a customer in under 24 working hours. An Enterprise Accelerator is the key, the secret sauce.  This particular accelerator is built upon SCORE, but these principles can be applied to any CMS accelerator platform.

In this blog post, we take Dynamics 365 case automation with Amazon Connect to the next level. Using Amazon Connect and AWS services, we enabled callers to simply dial in to check their case status, or open a new case. Now, we allow users to opt-in for an additional service. As soon as their case […]

EPBCS REST API REST (Representational state transfer) API is a method to interact with the server using an HTTP request. The user sends an HTTP request and the server responds to the request in JSON Format. Before the REST API, the server used to send an xml response, which is processed on the client side, […]

Whether you are a consultant building reports for a client, or you are a report builder for your own company, chances are you will be asked to create a rolling three-month report. In this blog, I will discuss how to create a rolling three-month report for Planning using FR Studio. As you are probably aware, Planning […]

Read Part 1  Read Part 2 In part 1 of this 4-part blog, I discussed your tool requirements.  In part 2 of this blog I discussed your procurement process and I mentioned key stakeholders.  Here in part 3 of this blog I elaborate on key stakeholders required to make tool purchases. DevOps is about breaking […]

On January 11, 2018 Perficient’s Oracle Enterprise Performance Management business unit was recognized by Oracle as a Cloud Excellence Implementer (CEI) for Oracle Enterprise Planning and Budgeting Cloud Service (EPBCS). Perficient was recognized for its outstanding work delivering EPBCS solutions for new and legacy Oracle/Hyperion customers across North America. “We struggled with reporting and analysis […]

Integration Platform-as-a-Service (iPaaS) initiatives are top of mind for IT executives looking to extend the value of existing on-premises applications by leveraging new cloud, mobile, and data applications, while also discovering new ways to engage with customers. However, IT leaders must consider implementation best practices in order to reap the benefits. We understand the integration […]

Learn 7 Ways to Go Beyond the Basic Contact Center

CloudFormation is a tool from Amazon used to automate the deployment of AWS services. In this post, we’ll cover some tips and tricks for using CloudFormation to automate deploying Amazon Lambda functions for Amazon Connect. This automation is repeatable, testable and far less error prone than asking a person to do it all by hand. […]

One of the biggest trends in the industry is the continuation and proliferation of public awareness and education campaigns. For example, most healthcare experts agree on and believe in the importance of prevention. Yet, convincing patients and caregivers that vaccination is one of the best forms of prevention is difficult. Instead, people wait until they […]