In this blog post, we take Dynamics 365 case automation with Amazon Connect to the next level. Using Amazon Connect and AWS services, we enabled callers to simply dial in to check their case status, or open a new case. Now, we allow users to opt-in for an additional service. As soon as their case gets updated in Dynamics 365, they will receive SMS updates.
Check out the video to see the experience and how we did that!
If you’re interested to see more, schedule a demo or contact us here.