Technical

As stated in our previous blog, complying with the CCPA requires a strategic approach that covers all stages of planning, analysis, implementation, and quality assurance. A comprehensive compliance program includes all of the following: PLANNING Impact analysis, as well as business case and roadmap development Identify the project work streams Establish the program governance model […]

In my prior post, A Short Experiment with the Amazon Connect User API, I created an Express web application to explore using the Amazon Connect User API. Since then, Amazon has released new API methods for updating contact attributes and viewing queue metrics. In this post, I update the Express app to demo these new methods. […]

In the last couple of years, the focus of process initiatives has shifted from cost-reducing implementation projects to strategic enablement plans that reflect the growing importance of digital transformation to organizations’ success. As digital process automation (DPA) techniques become more modernized, vendors must establish proficiencies in change management, strategy consulting, and customer experience. Perficient Ranks […]

This is a quick guide to decompose a user story. There are lots of resources that explain methods to decompose a user story. In this case, there is a parallel with Perficient Denver office lunch time learning session. This is not rocket science, but rather, a quick guide to facilitate a forum. Therefore, use this article […]

Healthcare providers need to create useful, not to mention required, reports and they need to perform complicated analysis. To do that effectively requires bringing disparate information from multiple operating systems together. The goal… find opportunities to improve patient care and lower operating costs. To accomplish this, operational data has to be extracted and integrated. Integrating […]

Marketing Automation (MA) is the effort to better manage [online] marketing channels. Mark Polly calls out a 2014 Frost & Sullivan Report to say MA will be a $1.9B industry by 2020. And Marisa Lather explains some ways to get your MA going the right way. Marketing Automation vs CRM The classic “purchase funnel” is a […]

Being a paramedic during the formative years of my working life, I’ve been surprised at how many of the lessons that I learned on the job have translated to the business world. EMS can be a remarkably difficult career. While there are times of boredom, the things that EMTs, paramedics, firefighters, and police officers see […]

When redesigning your public facing website whether you are a healthcare provider or payer, there are a number of key factors to consider on where to focus your efforts to ensure you’re giving consumers-patients-members the best digital experience. As it only takes about 0.05 seconds[1] for users to form an opinion about your website that determines whether […]

The OneStream XF Workflow Engine is one of my favorite design components in the platform. It leads the users to a centralized working panel and protects them from the complex technical concepts of the system through the entire work cycle. First of all, the workflow tasks are not limited to having users input and review […]

Within the cloud delivery models Platform as a Service (PaaS), the model providing the facilities for full life cycle application development, has a smaller overall market share than IaaS or SaaS. However, the PaaS growth rate is accelerating with Gartner predicting a 26% PaaS growth rate to reach $15 billion by the end of 2018. […]

There is a growing challenge for clinicians in oncology. As new clinical trial studies emerge and medical literature is published, it is nearly impossible to stay on top of all the latest cancer care data due to the proliferation of new information, and it is increasingly more difficult to align a patient’s unique factors to […]

Customizing warning messages in Content Editor can be tricky. We’ll guide you through two scenarios that can give you the power to customize your messages when you’re deleting a page or customizing the confirm/delete dialog message in Content Editor.