In the last couple of years, the focus of process initiatives has shifted from cost-reducing implementation projects to strategic enablement plans that reflect the growing importance of digital transformation to organizations’ success.
As digital process automation (DPA) techniques become more modernized, vendors must establish proficiencies in change management, strategy consulting, and customer experience.
Perficient Ranks as a Strong Performer for DPA Capabilities
In Forrester’s recent report, “The Forrester Wave: Digital Process Automation Service Providers, Q3 2018,” the research firm lists Perficient as a Strong Performer and one of “the 11 providers that matter most.” This report takes an in-depth look at each service provider and details their strengths across strategy, design, technology, and change management. This evaluation of skills helps clients begin to assess which vendor can best serve their needs.
We are honored to receive this recognition for our DPA technical skills. The report specifically notes our ability to develop long-term relationships with clients and our high client retention rate. Our strong focus across many service industries, including financial services, healthcare, and energy and utilities, also separates us from other service providers. Through our long-term relationships, we build in-depth solutions for partners that elevate process automation initiatives to a level critical to digital transformation strategy as a whole.
When selecting a service provider, Forrester recommends looking for the following strategic process initiatives:
- An established history of engagement at a strategic level. As the shift moves more and more from tactical projects to strategic initiatives, services firms that are able to engage at an executive level and implement change across an organization will best serve their clients long-term.
- A focus on customer journey. Services providers who can map journeys to their DPA implementation strategies best combine process automation to the overall goals and vision of an organization.
- Proficiency in handling wide process shifts that require significant change management. As modern DPA shifts take place, the scale of DPA development is significantly larger. Successful services firms must be able to define and develop both broad enablement and change management at scale.
Client Success Story
Our client, an American multinational financial services company, had all of its critical back office processes and operations on a legacy platform that was no longer going to be supported. We worked to document existing processes from the legacy workflow platform and to transform processes with DPA. Over the last seven years, we helped create the client’s CoE and continue to be a principal advisor on the CoE board. As a result, all back-office processes have been migrated to a new, streamlined platform serving 30,500 internal users. Our DPA implementation has also led to a forecasted growth from 10,000 instances to 900,000 instances per month on the new system.
Our DPA experts help you foster communication and establish optimal processes. We execute on building strategies and roadmaps, and on helping to train your organizations in the use of DPA methodologies and tools so that you can continuously review and improve your automation processes. If you’re read to get started, reach out to one of our specialists.
Or, check out our guide that discusses the challenges vendors and customers face in perfecting their process implementations as DPA continues to evolve.