Financial Services

Establishing a California Consumer Privacy Act Compliance Program

As stated in our previous blog, complying with the CCPA requires a strategic approach that covers all stages of planning, analysis, implementation, and quality assurance.

A comprehensive compliance program includes all of the following:

PLANNING

  • Impact analysis, as well as business case and roadmap development
  • Identify the project work streams
  • Establish the program governance model
  • Create the detailed project plans, risk logs, and escalation mechanisms

ANALYSIS

  • Document the process, data, and technical requirements
  • Customer personal data current state analysis
  • Future state requirement definition
  • Identification of gaps vs. future state
  • Required changes to policies and procedures

IMPLEMENTATION

  • Define the overall solution architecture
  • Changes to process and data flows
  • Consolidate the consumer personal data
  • Changes to data retention and deletion processes
  • Develop the approvals and workflows to manage customer personal data
  • Data security upgrades

QUALITY ASSURANCE

  • Develop the test plan and test cases
  • Test automation
  • Integration and user acceptance testing
  • Support for compliance testing before the deadline
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Get the Guide

Click here to read the next blog in this series, featuring content about the challenges of the CCPA and what to expect.

We recently published a guide examining the California Consumer Privacy Act of 2018, and the steps any financial institution must take in its response to the new law to evaluate its exposure and current state of readiness. You can download the guide below.

About the Author

Nilanjan Sen, asset management lead in Perficient’s financial services practice, joined the company in 2013 via the acquisition of ForwardThink Group. His areas of focus include data management, business intelligence, operational systems, and investment research and analytics. Nilanjan has over 20 years of experience in corporate and consulting roles. Prior to Perficient, he was VP of IT services at asset management firm AllianceBernstein.

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