Operations

Is your customer service technology finding new ways to delight or annoy your customers? Obviously you implement new technologies to engage and better serve your customers so that they remain loyal to you. However, the disintegrated nature by which many enterprises implement new digital touchpoints tends to irritate their customers more often than not. Inevitably, […]

Perficient is proud to be exhibiting at CA World ’17, November 13-17, 2017 at the Mandalay Bay Resort & Casino in Las Vegas. Attended by many manager-level or higher individuals, this year’s conference theme is focused on removing the barriers between ideas and innovation through CA’s suite of DevOps, API management, service virtualization, IoT, and […]

If you’re reading this, it’s probably because you keep hearing that blockchain is the next transformative technology. And while you want to make sure you’re fully informed and in a position to exploit any opportunities this technology could bring to you and your organization, you still don’t fully understand what blockchain means. Moreover, based on […]

Mercer Advisors, a privately held wealth management firm with approximately $11 billion in assets under management, needed a more robust financial reporting solution. Its legacy solution relied on an Excel-based framework with multiple General Ledger systems providing current and historical data. Mercer Advisors decided to implement Essbase Cloud, part of the Oracle Analytics Cloud (OAC) […]

Had a chance to chat at length with Chris Bernard, director of well-known Chicago digital design agency Truth Labs (now known as Perficient Digital), on the current state of UX/UI and its ability to improve to private equity outcomes. Chris has been directing the Truth team for about a year, tasked with running and growing […]

When 401(k) plans were introduced in the early 1980s, most had only one-to-three funds available. Typically, participants would find a low-income/low-risk fund (often called a “guaranteed” investment vehicle) and an employer stock fund. As the plans became more popular, the U.S. Department of Labor (DOL) determined that plan sponsors had to offer more options that […]

In an attempt to lure younger customers, JPMorgan released a new mobile app called Finn by Chase. The app will allow users to open an account, deposit checks, track spending, and perform other activities that many companies already offer. JPMorgan is testing out an iOS version of the app in St. Louis, a city where […]

Why During Android mobile testing, we will think about various tools to implement UI automation. Here we talk about Espresso, but why Espresso? The basic thinking here, we know IDE-Android studio is most popular which mobile developer is using. And Espresso is a UI test framework within Android studio. And google released the Espresso framework […]

About During IOS project developing, old features are always broken after new code merged in. As tester, we will run tests to verify the old features work well or not. XCTest is one kind of testing framework supplied for our use, starting with XCode 5. XCTest framework could create and run unit tests, performance tests, and UI tests […]

Healthcare Providers depend on their electronic health records (EHR) and revenue cycle management (RCM) solution systems to capture and present metrics so that clinical and operational performance can be reviewed. In particular, RCM solutions/modules position themselves as a key component for spotlighting effective/ineffective processing areas within the “Front-End”, “Middle”, and “Back-End”. Having insights into operating […]

Service Level management (SLM) is a vital process for every IT service provider organization in that it is responsible for agreeing and documenting service level targets and responsibilities within SLAs. Defining acceptable response and resolution times is a key task in the production of IT service level agreements(SLAs). SLA response times and SLA resolution times […]

I recall hearing Michael Farrell, the CEO of ResMed, speak about how important the Internet of Things (IoT) is to his company. There’s probably not a better case study of IoT in life sciences than ResMed. The medical device company specializes in sleep apnea products and solutions. They also happen to be the makers of […]