Operations

The American Customer Satisfaction Index (ACSI), which measures the satisfaction of consumers with the quality of products and services offered by companies across a variety of industries, released a report that suggests digital transformation is helping financial services companies increase customer satisfaction. The ACSI report, which is based on 17,861 customer surveys collected between October […]

In the mid-1980’s, a nascent technology was leveraged to invent the World Wide Web. Few could have foreseen the ubiquity of the internet in 2017. Likewise, blockchain is a relatively new technology, and its full potential may not be realized for some years. In the interim, and as further research continues, a number of applications […]

In a recent Perficient webinar, Essbase in the Cloud: A Mercer Advisors Success Story, attendees heard first-hand from Douglas Maxwell, Chief Financial Officer at Mercer Advisors about the challenges with the legacy environment as well as the Excel to cloud migration approach and benefits realized. This on-demand event is available now for download, no registration […]

Thanksgiving is here again, complete with family, food, and football. With the festive holiday season not far behind, this is the time of year to count blessings and be grateful for all the things that we have. It’s been a great year for innovation trends as well, with organizations finding more ways than ever to […]

What We’ve All Been Waiting For. Following the team’s Q3 update, it was only a matter of time before they turned on the power for a long awaited piece of functionality. Unfortunately, it’s only rolling out to first release tenants, but that shouldn’t stop people from starting to get their hands on it. After Ankit […]

2017 has been a banner year for developers, particularly those who have successfully adopted DevOps in their organization. Driven by increased customer demands and the arrival of new automation technologies, the trend was important enough for research firm IDC to conduct an entire FutureScape conversation around the topic. We watched the presentation and found the […]

The ability to automatically create records in Dynamics 365/CRM based on an email received has been possible for quite some time.  In most instances, without the use of a custom workflow activity or plugin, the processing of the content of the email is limited to the To, From, Subject and Body, where the email Body […]

In the interest of reducing cost and liability, financial services companies have started withdrawing from the advice market and are requiring non-high net worth individuals to bear responsibility for their own financial decisions. This trend is similar to a trend in healthcare called “patient empowerment,” where doctors no longer make a recommendation for a course […]

Open-Source Cloudbees Jenkins is at the center of many DevOps deployments, providing support for Continuous Integration and Deployment processes end-to-end. With so many data points at play in DevOps, CloudBees recently launched CloudBees DevOptics, an analytics application to aggregate data from software development pipelines as it moves through a Jenkins server. The tool will identify […]

Recently I worked with a client on comparing the ClickDimensions email editors in Dynamics 365. The client wanted to choose one email editor to implement and edit their custom email template. ClickDimensions offers four email editors and each email editor provides a different user experience. The client was concerned with preserving the email template styles […]

In simplest terms, blockchain is a technology that enables value to be transferred using only software; that is, without the need for trusted intermediaries. It is a record-keeping system where transactions are executed, validated, and recorded publicly. Let’s break down blockchain: 1. Blockchain is the technology behind bitcoin, the electronic currency. It is not the […]

We’re all intrigued by rankings and flock to them for good reason. When it comes to ranking companies by market capitalization, you can assume that the named companies are leaders in their own right. They never stop innovating. They never stop changing. They never stop investing in their business. These are companies that we can […]