Integration + IT Modernization

Amazon Connect integration with Amazon Lex extends the classic contact center experience using conversational bots. As a result, a self-service experience can be implemented to automate repetitive tasks, such as checking what’s the status of a service case or filling in collateral information. In this video, we show how to leverage Amazon Connect to check […]

Data is king for many reasons, and the amount of data we produce every day grows exponentially. According to some estimates, 90% of the data in existence today was created within the last two years. IBM estimates that we create 2.5 quintillion bytes of data every day, or enough to fill 10 million Blu-Ray discs. […]

We’ve done many of API and microservices projects over the years, but I thought it would be nice to share what we presented at the recent CA World conference, which took place at the end of 2017. We shared the stage with TCF Bank, a client of ours. According to the company’s website, TCF Bank […]

  When you think of Einstein, what comes to mind? Perhaps the German-born theoretical physicist who developed the theory of relativity or possibly a chain retailer of moderately priced coffee and bagels? If you use Salesforce, the term “Einstein” means a totally different thing: artificial intelligence (AI) for CRM. Einstein has made AI a reality […]

The year is winding down and we want to look back at the year that was, from advancements in cloud and the Internet of Things (IoT) to the increased awareness around artificial intelligence. The following are the top 10 blogs our writers penned in the past year. Check them out: #1 – API Gateway Pattern […]

This table below highlights how blockchain can disrupt various aspects of the financial services industry. If you are interested in learning more about blockchain, download our new guide titled “Getting Ahead with Blockchain in Financial Services.”

Last month during CA World, we were honored to present alongside TCF Bank on how they’ve transformed their systems to support banking anywhere. Jon Genda, Assistant Vice President of Enterprise Integration at TCF, presented with Eric Roch, Perficient’s Principal of IT Modernization to outline their digital transformation strategy using APIs and microservices. During the session, […]

Kubernetes is almost the de facto platform for container orchestration. There are some great alternatives but they are second to Kubernetes in terms of open-source momentum, vendor-supported offerings, and extensibility/customization. A growing number of companies are adopting Kubernetes too in order to standardize software delivery and run their apps more efficiently. If you are not […]

Between calendars, the check queue status node as well as the capacity settings for each queue, Amazon Connect administrators have several options to handle a busy work day. However, there are some scenarios where the routing behavior needs to be customized beyond these out of the box options. One example would be setting up a […]

Leveraging blockchain technology requires access to a blockchain platform. Public or permissionless blockchain platforms, however, have limitations for financial enterprise transactions, creating privacy concerns by enabling everybody on the blockchain to have visibility of all transactions. Additionally, the sheer vastness of potential transactions requires a substantial amount of computational power, which can slow transaction processing […]

Cloud now represents a substantial portion of IT in most organizations, but there is still more room for growth. As new software solutions emerge in low-code, DevOps, and automation, their requirement for cloud support results in increased cloud investment. Research firm IDC understands the continued importance of cloud and recently released their predictions for cloud […]

Amazon announced several new and exciting features for Amazon Connect in Q4 2017. They’ve added support for contact flow import and export, contact flow logging, the Login/ Logout report, agent event streams, etc. In this video, I show you how to enable the new contact flow logging feature, find a specific customer interaction and read […]