Amazon Connect integration with Amazon Lex extends the classic contact center experience using conversational bots.
As a result, a self-service experience can be implemented to automate repetitive tasks, such as checking what’s the status of a service case or filling in collateral information.
Learn the six most common pitfalls when upgrading your contact center, and how Amazon Connect can help you avoid them.
In this video, we show how to leverage Amazon Connect to check a Dynamics 365 Case status without ever logging in to the CRM. Simply make a phone call and that’s it!
- Amazon Lex Chatbots
- Authenticate to Microsoft Dynamics 365 with the Web API
- Dynamics 365 Incident EntityType
- Blog post detailing how to create a Dynamics CRM Case based on Amazon Connect self-service interaction
If you’re interested to see more, schedule a demo or contact us here.