Amazon Web Services

Amazon Connect: Automate Dynamics 365 Case Checks

Amazon Connect integration with Amazon Lex extends the classic contact center experience using conversational bots.

As a result, a self-service experience can be implemented to automate repetitive tasks, such as checking what’s the status of a service case or filling in collateral information.

Amazon Web Services - Avoid Contact Center Outages: Plan Your Upgrade to Amazon Connect
Avoid Contact Center Outages: Plan Your Upgrade to Amazon Connect

Learn the six most common pitfalls when upgrading your contact center, and how Amazon Connect can help you avoid them.

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In this video, we show how to leverage Amazon Connect to check a Dynamics 365 Case status without ever logging in to the CRM.  Simply make a phone call and that’s it!

Resources:

If you’re interested to see more, schedule a demo or contact us here.

About the Author

Lead Technical consultant focused on contact center solutions with Amazon Connect.

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