Amazon Web Services

Amazon Connect Contact Flow Logging

Amazon announced several new and exciting features for Amazon Connect in Q4 2017.

They’ve added support for contact flow import and export, contact flow logging, the Login/ Logout report, agent event streams, etc.

Amazon Web Services - Avoid Contact Center Outages: Plan Your Upgrade to Amazon Connect
Avoid Contact Center Outages: Plan Your Upgrade to Amazon Connect

Learn the six most common pitfalls when upgrading your contact center, and how Amazon Connect can help you avoid them.

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In this video, I show you how to enable the new contact flow logging feature, find a specific customer interaction and read the logs.

If you’re interested to see more, schedule a demo or contact us here.

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Dora Hodanic

Lead Technical consultant focused on contact center solutions with Amazon Connect.

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