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Strategy and Transformation

Oil & Gas Remain Incredibly Important

During an interview last year, David M. Rubenstein, president of The Economic Club of Washington D.C., and John S. Watson, chairman of the board and CEO (retiring February 1, 2018) of Chevron, discussed the antipathy that exists toward oil and gas companies. It’s true. Consumers typically do not tout their excitement about oil and gas […]

A Look At Customer Service In Financial Services [With Case Studies]

Data and technology play a significant role in the future of finance; however, many tried-and-true best practices are still critical for winning (and keeping) customers. We have seen an incredible change in the financial services industry, especially as it pertains to the customer experience. Whether through robo-advisors, better user design, or chatbots, customers have become […]

[Guide] 2018 Cable, Satellite and Telecom Industries Outlook

Using the insights we’ve gleaned from conversations with clients, perspectives from industry executives, and statistics from market research reports, we have prepared a guide that describes the current state of the communications sector. Use it as a barometer to measure the impact of your own activities and initiatives. How do you compare to your peers? […]

[Guide] 2018 State of the Energy Industry

There’s probably no better way to introduce our new energy industry guide than by sharing the very first question David M. Rubenstein, president of The Economic Club of Washington D.C., asked John S. Watson, chairman of the board and CEO (retiring February 1, 2018) of Chevron, during an interview last year: “So, what could be […]

Data Is Driving Innovation In Financial Services [With 2 Examples]

Data is king for many reasons, and the amount of data we produce every day grows exponentially. According to some estimates, 90% of the data in existence today was created within the last two years. IBM estimates that we create 2.5 quintillion bytes of data every day, or enough to fill 10 million Blu-Ray discs. […]

Transforming TCF Bank With Microservices And APIs

We’ve done many of API and microservices projects over the years, but I thought it would be nice to share what we presented at the recent CA World conference, which took place at the end of 2017. We shared the stage with TCF Bank, a client of ours. According to the company’s website, TCF Bank […]

Things Your Website Content Migration is Missing: A Timeline

In the third installment of our “Things Your Website Content Migration is Missing” series, we’re going to discuss timing. Just as snoozing your alarm clock 16 times can mess up your entire day, not sticking to a content migration timeline can delay or even prevent your project from launching. So how can you create a […]

Einstein: Artificial Intelligence for the Salesforce Platform

  When you think of Einstein, what comes to mind? Perhaps the German-born theoretical physicist who developed the theory of relativity or possibly a chain retailer of moderately priced coffee and bagels? If you use Salesforce, the term “Einstein” means a totally different thing: artificial intelligence (AI) for CRM. Einstein has made AI a reality […]

Financial Services Trends In 2018 [Guide]

Predicting the future of finance is, for the most part, impossible. However, if you look back (and not that far) at the history of innovation in our industry, chances are you believe the future is bright. Consider how far we’ve advanced in just the past 60 years: Modern-day credit cards were introduced in 1950, starting […]

Organizational Change Management Resolutions for 2018

Around this time of year, we start to think about New Year’s Resolutions. Often they are centered on health (I will eat better and work out more), lifestyle (I will spend more time with those that are important to me), spiritual (I will read the Bible in a year this year), and so on. I […]

Readers’ Choice: Top 5 Digital Transformation Blog Posts of 2017

As 2017 comes to an end I took some time to pull together the top 5 most popular blog posts this year, as indicated by our readers. So take a few minutes and enjoy the best of 2017! #1. Educational Content gets More Viewing Time than Cats on YouTube Educational content gets 4X viewing time […]

Readers’ Choice: Top 5 Digital Transformation Blog Posts of 2017

As 2017 comes to an end I took some time to pull together the top 5 most popular blog posts this year, as indicated by our readers. So take a few minutes and enjoy the best of 2017! #1. Educational Content gets More Viewing Time than Cats on YouTube Educational content gets 4X viewing time […]

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