Cloud

Customer satisfaction is always top of mind for airlines. Unhappy or disengaged customers naturally mean fewer passengers and less revenue. It’s important that customers have an excellent experience every time they travel. On-time flights, good in-flight entertainment, more (and better) snacks, and more legroom might be the obvious contributors to a good experience and more […]

Teachers do so much for our students, they inspire us, motivate us, and shape our future. As part of Teacher Appreciation Week, Microsoft is thanking our teaching community with some new features within Microsoft Teams for Education. Microsoft has been visiting classrooms around the world to see how teachers and students are using Teams for […]

Kscope18, ODTUG’s user conference known for providing a rich opportunity for networking and education on Oracle technologies, is just one month away and we’re excited to connect with you at the event. Perficient is proud to be a silver sponsor of Kscope18, which is being held June 10-14 in Orlando. Visit us at booth #312 […]

Microsoft held its popular Build conference in Seattle this week. Microsoft has a lot of different conferences throughout the year, but Build, as the name suggests, is focused on developers, current and future directions of Microsoft development platform and Microsoft cloud technologies. I was lucky enough to attend the conference in person and learn quite […]

It’s a Summer ’18 Release Salesforce Service Cloud Party! The Salesforce Summer ’18 Release is here and it’s time to celebrate the arrival of new Salesforce Service Cloud features! These enhancements will allow you to boost agent productivity and streamline your business. You can lighten your teams workload by building Einstein Bots to deflect routine […]

Introduction This blog shares the solution for calculating the total number of Working Days using groovy script. Background We had a requirement to calculate the next seven business days from the assigned Closed Date in Oracle Sales Cloud. Here, we investigate this functionality by using groovy calendar objects. Technical Overview First we have to define […]

Today, insurance companies remain heavily focused on growth, productivity, and efficiency. That is, how can they generate more revenue and increase profitability? How can they get a bigger piece of the pie in a market that offers customers so many options? How can they create more value for shareholders? The answers to these big questions […]

Must-Know Salesforce Updates What You Need to Know About Financial Services Cloud Field Service Updates in Summer ’18 that Will Change How You Work Self-Service or Bust: Why Connected Customer Portals are Vital to Customer Experience 6 Easy Ways to Personalize Your Campaign Gartner Names Salesforce a Leader in Magic Quadrant for Enterprise High-Productivity Application […]

Operational performance (or operational reliability) is about running an airline like a well-oiled machine. Pun intended. It’s about on-time performance and completion rates. It’s about reducing involuntary denied boardings and the rate of mishandled bags. It’s ensuring that continuous improvements and efficiencies are always in motion. A smoothly run airline enhances customer perception, satisfaction, and […]

Last week Perficient welcomed both Noble Energy and Oracle to join us for an information packed webinar detailing how Noble Energy is using Oracle Account Reconciliation Cloud Service (ARCS) to autoreconcile 60% of their reconciliations resulting in a 30% time savings. We were very fortunate to have both Matt Dossett and Joel Ninemire from Noble […]

Perficient’s Life Sciences practice regularly monitors the software release notes for several Oracle Health Sciences applications, including: Argus Safety Oracle Clinical/Remote Data Capture (OC/RDC) Thesaurus Management System (TMS) Generally speaking, we review release notes at the beginning of each month for the previous month. On occasion, there are no new releases and, therefore, nothing to […]

Salesforce Field Service Lightning, which was released a little over two years ago, has many awesome new features in the Summer ’18 release. As the fastest growing product in Salesforce company history (and one expected to book over $100 million this year), significant investment has been made in this product. Salesforce focused on improving technician […]