Cloud

As we’ve learned in the previous posts in this series, having a thoughtful, thorough cloud vendor qualification process and intelligent SLAs in your cloud vendor contracts will help you maximize the value of the cloud while maintaining regulatory compliance. In addition, here are some tips and best practices to help you knock it out of […]

Artificial Intelligence is becoming an increasingly present technology in our personal and professional lives and is a term sales teams are hearing and saying a lot more of lately. The days of laughing off “that Terminator-technology” are long gone as businesses and consumers alike are adopting it for the value it brings. How sales teams […]

In my most recent blogs I discussed the potential cost savings and other benefits of alternative IT delivery models. In this blog I want to focus specifically on healthcare’s move to cloud based delivery which was one of the delivery models discussed. One thing I have learned in my almost 30 years in healthcare IT […]

What is it? Amazon Connect now allows you to set the phone number displayed on caller ID for outbound calls. Read Amazon Connect’s official announcement here. Why should I use it? If your Amazon Connect contact center uses multiple phone numbers to make outbound calls, setting a single, consistent phone number as the caller ID […]

It’s just past mid-year 2018.  Back in December 2017 and January 2018, many pundits were making their annual predictions about artificial intelligence.  In fact, my colleague Michael Porter wrote about AI predictions earlier this year.   Rarely do I notice anybody checking in on those predictions to see whether they are reality or not.  So I […]

Oracle Internet of Things (IoT) Cloud Service helps you make critical business decisions and develop strategies by providing numerous applications that allow its users an inside perspective on their company’s facts and figures. Some of these applications include connecting your devices to the cloud and analyzing data and alert messages from those devices in real […]

As Walt Disney once said, “times and conditions change so rapidly that we must keep our aim focused on the future”. This applies to all aspects of change, especially in the technology world. That said, Microsoft has shifted gears over the past year to pursue a new hub for teamwork called Microsoft Teams. In this […]

Microservices are gaining popularity for their potential to deliver scalability, resilience, and agility that wasn’t possible with service-oriented architecture. Over 70% of organizations are investigating microservices adoption, but many are encountering challenges to success in achieving these goals with the additional strain on IT to be more agile, adopt new technology, and embrace DevOps. The […]

In my previous post in this series, we discussed how to qualify cloud vendors. Once that process is complete, the second step to maintaining compliance is to document your specific regulatory requirements in a contract with the cloud vendor, usually in the form of service-level agreements (SLAs). In this blog post, I include a range […]

There’s a lot to gain from sending emails in Salesforce. By eliminating the swivel chair between Salesforce and an email client, reps are able to stay in Salesforce and more likely to manage correspondence and activities. This behavior leads to well-maintained contact information and an accurate understanding of the customer. Beyond the benefits for reps, […]

Customers have asked for it, and Microsoft has delivered! Microsoft just announced the launch of eDiscovery for calling/meetings. This latest update helps customers progress towards the Skype to Teams convergence roadmap. As a compliance admin whom are used to eDiscovery searches for Microsoft Teams messages and files, you will now be able to search and […]

It’s no secret that technology has the grand potential to completely revolutionize how we approach healthcare. Actually, transforming the healthcare industry is much more challenging. Below are just a few of the top digital transformations that are taking a stronghold in healthcare. How is your organization preparing to handle these trends? Artificial Intelligence (AI) and […]