Customer Experience + Design

As healthcare delivery systems are currently engaged in updates and integration of regulations and standards in adherence with Federal and State guidelines, we can begin to address the core perspective of the required strategy. It is common during all relevant discussions of the modeling of the new healthcare delivery system to focus on core strategy […]

Live Agent as a product is easy to configure, but rolling out chat takes time and planning, though, especially around customer experience. Whether you’re thinking about it for the first time or looking to improve your existing chat solution, we’ve put together a short guide to get you started.

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]

On Tuesday, 7 May at 4:00 EDT, I will be presenting at the 2013 Summit conference of the Society for Technical Communication (STC). I will be talking about how to effectively communicate user interface and interaction design to project team members and stakeholders to ensure the delivered product captures the user goals set out at the […]

In the Big Data Stack below, security is a vertical activity touching upon all aspects of a Big Data architecture which must receive careful attention, especially in a healthcare environment when PHI may be involved. NoSQL technologies, which many Big Data platforms are built upon, are still maturing technologies where security is not as robust […]

If you’ve never heard of it, the Google Font directory is an online repository of free, open-source fonts that have been web optimized and ready for your use.  There are hundreds of them from Display to Handwriting, Serif to Sans Serif.  The Sans Serif is the home of Open Sans by Steve Matteson. http://www.google.com/fonts#Analytics:total With the release […]

IBM has acquired software deployment automation software firm, UrbanCode. Any company that requires frequent software updates, such as those in social, mobile, cloud and business analytics, will benefit. CRN covered this story in an article this week, for which they interviewed Vishal Rajpal, general manager of IBM BPMS at  Perficient. Vishal weighed in: “Consumers are rapidly becoming a […]

The healthcare IT field is rapidly developing and changing. Emerging technology and updated regulations put pressure on healthcare providers and health plans to stay ahead of the curve. Perficient creates a monthly list that explores some of the current topics and issues in health IT. This list examines the most talked about issues and technologies […]

Perficient is Showcasing Our Award-Winning IBM SOA, BPM, and Mobile Solutions & Services at IBM’s Impact 2013 Conference Perficient is a gold sponsor of Impact 2013, and our experts are available in Booth G9 to discuss how customers can implement impactful technology solutions including BPM, service-oriented architecture (SOA), cloud, mobile and WebSphere solutions for major […]

I recently came across a Gigaom article, written by Phil Fasano of Kaiser Permanente, discussing the parallels to new and disruptive technologies in the financial services industry healthcare systems need to embrace to improve the quality of patient care while reducing costs.  This article got my wheels turning.  There are a lot of parallels to financial services […]

Earlier this week Phil Fasano, EVP & CIO at Kaiser Permanente, wrote a blog post posing the question: If other industries have proven that IT can improve processes and reduce costs, why has healthcare been so slow to adopt? Phil’s post discusses the current state of healthcare IT as well as what entrepreneurs can focus […]

I’m always pleased when I see a company living up to its own hype. For the past few years, IBM has really been pushing the “social business” agenda. They have a lot of bloggers writing about techniques and tools for making your business more social. One of my favorite books on social media and social […]