Customer Experience + Design

Welcome to another insightful edition of our UX in Universal Design series! In this installment, we’ll be focusing on touch and gesture accessibility, particularly within health systems. As touchscreens and gesture-based interfaces become increasingly common in healthcare settings, it’s essential to ensure that these technologies are accessible to all users, including those with physical disabilities. […]

Welcome to another installment in our UX in Universal Design series! This edition focuses on the key principles of usability for voice control and speech recognition specifically tailored for individuals with physical disabilities within health systems. Voice control and speech recognition technologies are essential tools for enhancing accessibility and improving patient experiences. By implementing these […]

Welcome to the next installment in our UX in Universal Design series! This edition focuses on the key principles of usability for keyboard access specifically tailored for individuals with physical disabilities within health systems. Ensuring that healthcare digital interfaces are accessible via keyboard navigation is crucial for providing equitable care and improving patient outcomes. By […]

Welcome to the new series on Usability and Experience (UX) in Universal Design! In this series, we will delve into the key principles that ensure inclusivity and accessibility for all users. Our first installment focuses on the essential usability and UX principles for individuals with physical disabilities. By understanding and implementing these principles, designers and […]

Welcome to our new installment of our Universal Design and Health System blog series. In this edition, we will explore the critical role of Universal Design in future-proofing healthcare. As the healthcare landscape continues to evolve, it is essential to create systems and environments that are adaptable, resilient, and inclusive. Universal Design principles provide a […]

Data Warehouse/ETL Testing Data warehouse testing is a process of verifying data loaded in a data warehouse to ensure the data meets the business requirements. This is done by certifying data transformations, integrations, execution, and scheduling order of various data processes. Extract, transform, and load (ETL) Testing is the process of verifying the combined data […]

Have you noticed your expenses rising lately? Eating out costs are up over 4% year over year, housing expenses have increased by 5-6%, and opening your auto insurance bill reveals a shocking 22% hike. These figures highlight the inflationary pressures impacting various sectors but are particularly severe in the property and casualty (P&C) insurance industry.  […]

Welcome to our new installment of the Universal Design and Health System blog series. In this edition, we will explore the profound economic and social impacts of implementing Universal Design in health systems. While the primary goal of Universal Design is to create inclusive and accessible environments, its benefits extend far beyond individual patient experiences. […]

Welcome to the fourth installment of our Universal Design and Health System blog series. In this edition, we focus on the significant impact that Universal Design has on enhancing health outcomes. By creating healthcare environments that are accessible, inclusive, and user-friendly, Universal Design contributes to better health management, patient engagement, and overall well-being. Let’s explore […]

Welcome to the third installment of our Universal Design and Health System blog series. In this edition, we explore why Universal Design is crucial for enhancing patient experience within healthcare environments. Universal Design principles aim to create spaces and services that are accessible, inclusive, and user-friendly for all individuals, regardless of their abilities or disabilities. […]

Welcome to the second installment of our Universal Design and Health Systems blog series. Today, we will delve into why Universal Design is essential for fostering inclusivity and accessibility in health systems. As healthcare systems evolve, ensuring that facilities, services, and technologies are accessible to all individuals, regardless of their abilities, is crucial. Universal Design […]

As we delve into the application of Universal Design principles within health systems, it’s essential to understand why this approach matters so profoundly. Universal Design aims to create environments that are accessible, usable, and beneficial for everyone, regardless of age, ability, or background. When applied to health systems, these principles can transform the patient experience, […]