Customer Experience + Design

Welcome to our new installment of our Universal Design and Health System blog series. In this edition, we will explore the critical role of Universal Design in future-proofing healthcare. As the healthcare landscape continues to evolve, it is essential to create systems and environments that are adaptable, resilient, and inclusive. Universal Design principles provide a […]

Data Warehouse/ETL Testing Data warehouse testing is a process of verifying data loaded in a data warehouse to ensure the data meets the business requirements. This is done by certifying data transformations, integrations, execution, and scheduling order of various data processes. Extract, transform, and load (ETL) Testing is the process of verifying the combined data […]

Have you noticed your expenses rising lately? Eating out costs are up over 4% year over year, housing expenses have increased by 5-6%, and opening your auto insurance bill reveals a shocking 22% hike. These figures highlight the inflationary pressures impacting various sectors but are particularly severe in the property and casualty (P&C) insurance industry.  […]

Welcome to our new installment of the Universal Design and Health System blog series. In this edition, we will explore the profound economic and social impacts of implementing Universal Design in health systems. While the primary goal of Universal Design is to create inclusive and accessible environments, its benefits extend far beyond individual patient experiences. […]

Welcome to the fourth installment of our Universal Design and Health System blog series. In this edition, we focus on the significant impact that Universal Design has on enhancing health outcomes. By creating healthcare environments that are accessible, inclusive, and user-friendly, Universal Design contributes to better health management, patient engagement, and overall well-being. Let’s explore […]

Welcome to the third installment of our Universal Design and Health System blog series. In this edition, we explore why Universal Design is crucial for enhancing patient experience within healthcare environments. Universal Design principles aim to create spaces and services that are accessible, inclusive, and user-friendly for all individuals, regardless of their abilities or disabilities. […]

Welcome to the second installment of our Universal Design and Health Systems blog series. Today, we will delve into why Universal Design is essential for fostering inclusivity and accessibility in health systems. As healthcare systems evolve, ensuring that facilities, services, and technologies are accessible to all individuals, regardless of their abilities, is crucial. Universal Design […]

As we delve into the application of Universal Design principles within health systems, it’s essential to understand why this approach matters so profoundly. Universal Design aims to create environments that are accessible, usable, and beneficial for everyone, regardless of age, ability, or background. When applied to health systems, these principles can transform the patient experience, […]

I am thrilled to announce the launch of our new blog series focused on Universal Design and its application in health systems. This series will explore how Universal Design principles can revolutionize healthcare environments, making them more accessible, inclusive, and efficient for everyone. From hospitals to clinics, and digital health tools to patient interactions, we […]

There is an untapped potential for automotive loyalty programs, and we are living in an era where customer loyalty is more fleeting than ever. Until now, the relationship between OEMs and customers has been largely transactional. A customer buys a car, and the interaction ends there until the next purchase cycle—typically five to ten years […]

Imagine a world where planning your dream vacation feels less like a chore and more like a conversation with a travel genie who knows exactly what you crave. This isn’t science fiction, but a reality being powered by generative AI. This transformative technology is rapidly reshaping the travel and tourism landscape, offering a wealth of opportunities for airlines, hotels, cruise […]

Following best practices for KPIs (key performance indicators) is an essential start for any marketing initiative, but it’s often an overlooked step. Let’s look and why KPIs are so important and some practical advice that can help you incorporate, and get value from, your KPIs.   What is a KPI?   KPIs and goals often get […]