Customer Experience + Design

It is commonly accepted that successful integration and update of healthcare information systems with clinical management will entail bridging communication between medical professional and technical expertise in data management, processing, and reporting. However, we should also account for sectors of the healthcare industry that are not as directly related as healthcare delivery systems and information […]

Instituting Data Governance is a major initiative providing a significant opportunity to leverage enterprise data assets more effectively. As such, there is sometimes concern about being seen as a roadblock or concerns about formulating new enterprise level organizations, such as a Data Governance board and Data Stewardship committees. To be sure, a proper balance between […]

Mark Polly, Director at Perficient, recently wrote a blog post on how we can use hashtags to help make cancer information more searchable for those that need it.   Over on Symplur.com, Dr. Michael Katz talks about connected health care. In this blog post, Hashtags in Cancer Care: Embedding Meaning in Digital Health, he proposes […]

Quick update for those of you attending Dreamforce ’13 in a few short weeks. Perficient (and our clients) will be featured in two different Dreamforce sessions this year: Service Communities: Delight Customers & Build Lasting Relationships Join us to learn how Communities enables businesses to provide a range of stellar customer service experiences, whether it’s […]

As a digital marketer on a quest to continually create meaningful content for the financial services and retail industry, I have an appreciation for visual content that brings clarity to topics and paints a picture for viewers to better digest content in new ways. PYMNTS.com’s Innovation Project 2014 created a mobile commerce ecosystem infographic designed […]

Kevin Orbaker, Director at Perficient, recently wrote a blog post about the challenges that Healthcare.gov has been facing and provides three take-a-ways that are important for every software deployment. I have been following the rollout of the federal governments HealthCare.gov website and the subsequent healthcare exchanges. I have been reading many articles outlining the challenges […]

This morning, I read an article called “Stop playing games with healthcare” about gamification being “a buzzy word, not a real fix” for healthcare. The author, Ryan Bradley, sat in on a case competition earlier this year where teams pitched ideas that would leverage IT to transform and improve healthcare. Immediately, a theme emerged, and […]

Okay, show of hands, how many people have received their flu shot this year? Where did you go? If you are like me and most Americans these days you probably didn’t want schedule an appointment with your doctor. You most likely needed a few things at your local grocery store, or needed to pick up […]

Paying the babysitter. Buying clothes at a retailer. Sending a family member money for a birthday. Innovation in doing these single transactions seems easy, right? An email, a text, a custom application, an NFC bump, or a personal card reader all work well and ‘feel’ like the future. As SME’s, we’re getting pretty good at making […]

Enlighten was acquired by Perficient Digital in December 2015 When Enlighte (now Perficient Digital) embarked on a redesign project for Jimmy John’s Gourmet Sandwiches, it was a little bit daunting.  It would be a massive undertaking, with Enlighten leading other vendors in combining multiple sites and platforms into a unified user experience for a brand […]

I have been following the rollout of the federal governments HealthCare.gov website and the subsequent healthcare exchanges. I have been reading many articles outlining the challenges that the team has faced with such a massive implementation, in a limited timeframe. There are many lessons to be learned from the HealthCare.gov story, but I would like […]

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]