Customer Experience and Design

Healthcare.gov | Good, Fast or Cheap: Pick Two

The Digital Essentials, Part 3
The Digital Essentials, Part 3

Developing a robust digital strategy is both a challenge and an opportunity. Part 3 of the Digital Essentials series explores five of the essential technology-driven experiences customers expect, which you may be missing or not fully utilizing.

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Kevin Orbaker, Director at Perficient, recently wrote a blog post about the challenges that Healthcare.gov has been facing and provides three take-a-ways that are important for every software deployment.

I have been following the rollout of the federal governments HealthCare.gov website and the subsequent healthcare exchanges. I have been reading many articles outlining the challenges that the team has faced with such a massive implementation, in a limited timeframe. There are many lessons to be learned from the HealthCare.gov story, but I would like to share three take-a-ways that struck me as important for EVERY software deployment, no matter how big or small.

To read Kevin’s full blog post, click here.

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