Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a competitive advantage. Perficient provides a monthly perspective on some of the most talked about IT issues and emerging trends to help industry professionals identify and rationalize their IT investments.
Money2020 Proves to be a Real “Treat”!
Good UX Means Good Business
In a world where technology is rapidly advancing and user expectations are rising, it’s no longer enough to have an average user experience; to delight your users and surpass your competition you must strive for the exceptional.
With more than 4300 attendees, 300 exhibitors and 150+ sessions jam-packed with information, Money2020 proved to be a must-attend event in payments and emerging financial services. Here’s just a taste of some of the takeaways, thoughts and key technology trends that will help guide strategic planning for both financial services and retailers.
- Money2020 Twitter Chat | Technology and the Future of Payments
- Money2020: Impressions and Observations
- Money2020 TV – Conference Opening Video and Keynotes
- Money2020 Insights and Implications from Attendee Polls
- Highlights from Money2020 – Storify
Don’t Let Mobile Payments Scare You
Payment providers must rationalize payments as a key customer channel to be competitive, not only in banking, but also in retail and commerce. Based on predictions, the financial services industry will likely see growth in P2P payments, money transfers, new bill pay innovations, and more focus on virtual currency. Disruption is also at a feverish pitch right now as key non-banking service providers accelerate offerings to differentiate themselves from others in the marketplace.
- 6 Key Payments Strategies for Success
- Banks Can Thrive in the New Payments World
- The Future of Payments Panel Discussion [Video]
- Enabling an Effective Enterprise Strategy for Payments
Multi-channel Heads to the Graveyard
The concept of omni-channel is quickly materializing as a widely talked about opportunity for financial services providers with the shift toward an app-driven mindshare heightened by technology. This is forcing industry leaders to find new ways to engage the digital customer and better understand the customer journey to support strategic technology decisions in business intelligence and analytics as well as portals and social.
- Omni-channel Banking Readiness Checklist
- Innovation in the Omnichannel Model
- Evolution of Channel Banking
Frightfully Appealing Mobile & Online Innovations
Digital disruption threats, rising customer expectations and new technologies continue to advance mobile banking in the financial services industry. Wearable technologies like Google Glass and smart watches may soon allow consumers to manage finances in a whole new way. As a result, mobile banking has become a seemingly ubiquitous part of our lives and banking culture. How consumers’ changing digital financial expectations impacts banks, credit unions and non-banks is evident through the evolving mobile and marketing strategies for delivering services and communicating value to their customers.
- Innovation Focus on Mobile and Online
- How to Get the Most Out of Mobile Banking Apps
- Direct Banks are Winning Mobile-Centric Consumers
- Can an App Motivate Customers to Change Their Financial Habits?
- Treasurer’s Trove: The Corporate Portal of the Future
Don’t Be Spooked by Cloud Computing
Cloud deployments for core processing systems, payments and leveraging cloud services for big data processing are gaining traction in financial services. As banks make technology decisions to address IT infrastructure challenges and reduce costs moving services data and services to the cloud will be heavily considered by banking technologists and executives.