For more than a decade, Salesforce CEO Marc Benioff has championed the concept of shoshin—a “beginner’s mind” that allows for continuous innovation and reinvention. As the company now embarks on its “hard pivot” to Agentforce, this philosophy takes on new relevance. Agentforce isn’t just an extension of Salesforce’s AI capabilities—it’s a reimagining of what AI […]
Customer Experience + Design
Challenges and Opportunities in Designing for Physical Disabilities in Health Systems – 3
Designing health systems that are inclusive for individuals with physical disabilities is crucial for ensuring equal access to healthcare. Despite progress, many healthcare environments still present significant challenges for these patients. In this installment of the UX in Universal Design Series, we will explore the challenges faced when designing for physical disabilities and highlight the […]
Key Principles of Usability for Physical Disabilities in Health Systems – 2
UX in Universal Design Series: Key Principles of Usability for Physical Disabilities in Health Systems In healthcare, accessibility and usability are essential to ensuring that all patients, including those with physical disabilities, receive equal care. For individuals with physical disabilities, navigating healthcare facilities and interacting with medical devices can pose significant challenges. This is where […]
Perficient Listed as an IT Services Provider for CX in IDC Market Glance
Customer experience remains a top priority for organizations worldwide to gain and retain business. Even one unsatisfactory experience can cause customers to turn to a competitor, causing estimated losses of up $1.6 trillion in the United States annually. On the other hand, good omnichannel experiences turn connections into lasting experiences, brands into trusted partners, and […]
Partnering for success: Why Business Storytelling is a Data Superpower
Effective data leadership is crucial for organizational success. This post explores how data leaders can boost efficiency by over 20% through collaboration with business teams. Learn the importance of relationship-building, mastering storytelling techniques, and leveraging diverse skillsets to drive better business outcomes. Discover strategies for aligning data initiatives with business objectives and fostering a data-driven culture across your organization. Unlock the full potential of your data practices and achieve meaningful business growth through enhanced partnerships between data and business teams.
UX in Universal Design Series: Physical Disabilities in Health Systems – Why It Matters -1
UX in Universal Design, where we focus on the importance of designing health systems that cater to individuals with physical disabilities. In this installment, we explore why addressing the needs of people with physical disabilities is crucial in healthcare environments, and how Universal Design principles can lead to more inclusive, accessible, and effective health systems. […]
Introducing the UX in Universal Design Series: Physical Disabilities in Health Systems
Excited to announce the launch of our new blog series: UX in Universal Design: Physical Disabilities in Health Systems. This series will dive deep into the critical role that usability and user experience (UX) play in creating healthcare environments that are not just accessible, but truly inclusive for individuals with physical disabilities. Why This Series […]
Universal Design Series: Chronic Conditions in Health Systems – Telehealth and Remote Monitoring -12
As healthcare evolves, the integration of telehealth and remote monitoring has become essential, particularly for managing chronic conditions. In our ongoing UX in Universal Design Series, we focus on how these technologies can be designed with Universal Design principles to support individuals with chronic conditions, ensuring that healthcare remains accessible, effective, and patient-centered. The Importance […]
Why Universal Design Matters for Chronic Conditions in Health Systems Introduction – 12
In our ongoing UX in Universal Design Series, we turn our attention to the vital intersection of chronic conditions and healthcare systems. Chronic conditions such as diabetes, heart disease, and arthritis require ongoing care and management, often necessitating frequent interaction with healthcare services. For individuals with chronic conditions, the usability and accessibility of these systems […]
UX in Universal Design Series: Support for Chronic Conditions in Health Systems – 11
In our ongoing exploration of UX in Universal Design, we turn our attention to a critical area of healthcare: supporting individuals with chronic conditions. Chronic conditions, such as diabetes, heart disease, and arthritis, require long-term management and frequent interaction with healthcare systems. Ensuring that these systems are accessible and user-friendly for individuals with chronic conditions […]
Giving the Power of Speech Real Horsepower with Voice-to-Everything Capabilities
With the 2024 Paris Summer Olympics now behind us, I pause for a moment to reflect on a time when the last summer games were held in Europe. The year was 2012, and the Olympics had just wrapped up in London, the queen had celebrated 60 years upon the throne, and in true royal fashion, […]
The Caregivers’ Journey, Part 3: Logistics
In this series, we’re talking about how your healthcare organization (HCO) can support caregivers who are caring for your patients and members and why it makes good business sense to do so. Remember, giving caregivers the resources and support they need leads to: More satisfied patients/members More conversions by showing your HCO’s value proposition Healthier […]