Customer Experience + Design

Blogs can be a powerful part of your content strategy. That is, if people actually read them. So how do you capture your readers’ attention in the first place? Spend More Time on Your Headlines On average, 80% of readers won’t make it past the headline. If you’re going to spend a couple hours creating a blog, take a few extra minutes […]

  We have compiled a list of the top 10 healthcare content assets of 2015. If you haven’t downloaded these valuable information assets you may want to do it now. Check them out below:   #10. Guide – 7 Features of a Market-Driven Patient Portal As healthcare reform and transformation advances, providers will seek new […]

You may have missed the release of Connections 5.5 earlier this month. This week seems like a good time to contemplate projects that you will tackle in 2016. Connections 5.5 was released on December 18th and IBM did a nice job with two webinars, both available on demand, that cover both IBM Docs 2.0 as well as Connections 5.5. The […]

Over the Christmas holiday I had the opportunity to download and review a special gift from IBM, Operational Decision Manager V8.8 the benchmark product in Business Rule Management Systems which was made available for distribution on November 27th 2015. Here are some highlights of the new capabilities that have been introduced: Decision Center Business Console enhancements for navigation and […]

With Adobe Summit, GSA and Liferay, there was a lot to learn this year in digital technology. These were your favorite posts: Ten | Adobe Summit: Best Practices for Content Marketing It’s not about creating more content. It’s about creating better content. Nine | How to Script GSA Configuration Changes Google provides to mechanisms for […]

  As we wrap up 2015 I wanted to take a look back at our most popular blog posts for the year. It is not a surprise that some of the more popular posts were about analytics, digital transformation and value-based care. Here are the top 10 posts from 2015:   #10. Empowering Patients: Engaging […]

  Without any further ado, let’s count down the top 10 posts from 2015:   Ten | Why You Should Really Put Down Your Cell Phone at Lunch (Really) Cell phones are inserting themselves into our lives, perhaps in places that they just don’t belong.   Nine | Part 2 – What to do about […]

TREND #10: POSITION BIG DATA TECHNOLOGIES TO ENABLE THE EVERYDAY USE OF DATA SCIENCE The Internet of Things (IoT) has been growing significantly as consumers and businesses recognize the benefits of connecting devices to the Internet. Gartner, Inc. forecasts that there will be 25 billion “connected things” by 2020. Healthcare organizations are also beginning to […]

What is a brand voice? It’s your personality. Just like you or me, your brand will have traits that can be easily identified and recognized by your customers. Finding your brand voice isn’t always easy, and it takes time to figure out what tactics work best for the messages that you’re trying to send. But […]

TREND #9: DEVELOP AND IMPLEMENT A STRONG GOVERNANCE STRATEGY AND ORGANIZATION Data governance is the overall management of enterprise data. It encompasses the people, processes, and information technology required to consistently ensure data value, quality and integrity, improvement, development, and maintenance. It also includes a single shared definition for all data, data security, and availability […]

  Everyone loves lists, so here’s another to add to this year’s collection. The Boston Consulting Group (BCG), one of the most prestigious management consulting firms, released the results of its 10th annual global survey on the state of innovation. 

TREND #8: INCREASE LEVEL OF UNDERSTANDING AND CONTROL OVER ACO DATA AND ANALYTICS Accountable Care Organizations (ACO) spend a good amount of time discussing which technology systems to use, but very little time on determining who owns the data. ACOs have multiple stakeholders including partners in the ACO, patients, and insurers. Each of these stakeholders […]