Customer Experience + Design

Rich Text Editor (RTE) is one of the most common and widely used widgets in a component in Adobe Experience Manager (AEM). Although Adobe provides out of the box (OOTB) RTE functionality, most projects I’ve been on require custom development or configurations. Hence, knowing more about RTE should help you better design a rich text […]

In the previous post, I talked about varying levels of scrutiny for data review and what happens when recording the user actions. In this post, I will talk about the importance of the user interface for a review. Successfully navigating requirements, design, development, testing, user acceptance and ongoing support of any application requires user involvement […]

Your brand is much more than a memorable logo, clever tagline, and a cohesive palette of colors, or clean lines and good typography. Bottom line, it’s about providing added value for your customers, building trust through quality and consistency, and ultimately boosting customer satisfaction and loyalty. Beyond a customer’s perception of your brand (and your products and […]

More than 16 million people are living with a cognitive impairment in the U.S. That is a lot of people. That means almost all of us know someone with a cognitive impairment. And, for most companies, that means that a number of customers—or potential customers—will have a cognitive impairment. Many people with cognitive impairments are […]

The 2017 HIMSS Annual Conference & Exhibition brought together over 40,000 health IT professionals, clinicians, executives and vendors from around the world. But for those who were unable to attend, there was plenty to be gained by following thought leaders and insiders on twitter. Each day during HIMSS, we put together some of the best […]

In my earlier post, User Admin Console (Classic UI) & Crashing Browsers, I discussed how business analysts and administrators can make use of queries to debug user and group-related issues in AEM. In relation to that topic, I noticed we have a business requirement to add users to AEM, but we do not have a requirement to remove users […]

For those of you who celebrate Talk Like a Pirate Day, National Donut Day, or Pi Day, you’ll be pleased to know you can add a new one to your calendar: World IA Day. On February 18th, 2017, Information Architecture (IA) was celebrated around the world at conferences ranging from Tokyo, Japan to Viña Del […]

As a marketing manager, I understand the full importance of content in the buyer’s journey. Depending on where awareness occurs, a customer could either be getting to know the solution I’m promoting, interested in adoption, or curious about the sale. Either way, it’s up to me to provide the information in a compelling, useful, and […]

Perficient Digital was a proud sponsor of World Information Architecture Day on February 18. WIAD was a one-day conference held simultaneously in cities around the world. Perficient Digital sponsored 3 locations: Ann Arbor, Atlanta and Los Angeles. 160 attendees flocked here in L.A. Presentations frequently touched upon best practices in research for information architects. The following topics […]

IBM Connect 2017 provided insights into the future of IBM Connections known as Connections Pink.  Jason Roy Gary, Director of Engineering and Distinguished Engineer and Baan Slavens, Senior Offering Manager provided insights as to what is to come in the future. The upcoming version of Connection will be a complete rewrite and not using any […]

IBM Connect 2017 kicked off today in San Francisco with the theme of Cognitive Workspaces and how IBM Watson will transform everyday work.  The opening general session was divided into two parts and highlighted key messages, shared customer stories, made announcements and of course showed some innovative demonstrations of accomplishments over the last year and […]

No matter what the function of your website is, the ultimate goal is to deliver the optimal user experience (UX) and increase conversions. Conversion is a little bit of a loose term. There are micro-conversions, macro conversions – and conversions that can differ based on your site purpose. Maybe you’re trying to get someone to […]