Customer Experience + Design

There is a problem with the default styling of the figure caption (figcaption) element that is intrinsic to the way HTML and CSS work on their simplest level.  Elements don’t know or care about the other elements around them; they behave in their own way, no matter what content comes before or after them.  Let’s […]

Problem: There are certain java code refactoring in the long-running applications, that are due to deprecated legacy APIs, that needs to be replaced with latest APIs/libraries. For example, when we upgrade AEM server from 6.2 to 6.3, Apache Sling Commons JSON libraries are deprecated and we may need to replace its references with newer Gson […]

The overarching concept of personalization is to improve the customer experience on a site by utilizing information to present unique content that’s specific to each individual site visitor’s needs.

If you’ve ever worked with clientlibs in Adobe Experience Manager (AEM), you are probably familiar with the dumplibs tool: http://localhost:4502/libs/granite/ui/content/dumplibs.html. The tool allows you to find clientlibs by category, path, etc. However, the UI is lacking and searching for a clientlib is not as easy as it should be. The page refreshes with every action and […]

Go Totally Mobile on Salesforce – Well, Almost It might seem like a dream come true to have a deployed support team in the field, armed with iPad in hand, ready to service all those cases rolling in. But, without the laptop, those truly mobile professionals just might not see what they should be seeing […]

There is a great opportunity for B2B customers who have Sitecore to get ahead of the game by leveraging both rules-based personalization and pattern personalization within the system to deliver an experience tailored to those individual needs.

This blog is a summary of the antifragile sw movement. There is lots of links. Loosely, Antifragile is the property of thriving through volatility and surprise.  There is an antifragile sw manifesto, but note also that this goes beyond robust/resilient. As part of a Digital Transformation, here are six things to think about. 1. Adaptive Failure […]

I recently ran into a language security error with a custom Sitecore security domain and have detailed the fix in this post. I have also provided links to a couple of other helpful resources for setting up new custom security domains. Sitecore custom security domain documentation can be found here and covers most of the steps needed […]

The challenges in delivering healthcare data solutions that address complex healthcare business problems aren’t obvious when setting sail on an exciting new project. It’s focus a large percentage of your time searching for the latest sophisticated data crunching, machine learning, predictive data analytics tools around that will magically solve all of the problems without fully […]

Two key tenets of Digital Transformation are that you need to focus on the overall customer experience, and the customer’s experience is the sum of all their interactions with your brand. This means a customer’s experience with you is not just based on your web site or your mobile app. A customer’s experience includes the […]

Does Your Company Culture Need Some TLC? Wondering what’s the one thing those three iconic individuals have in common? Keep reading… One reason behind Salesforce’s success is the Ohana, or the Salesforce community of Trailblazers. The same way Jimmy Buffet has “Parrotheads” or Justin Bieber has “Beliebers,” your company can have their own tribe of […]

Following my previous blog post on how to add a new Dimension to a Data Sync task, this post looks at how to add a Fact and perform a lookup on dimensions while loading the target fact table in a data warehouse using Data Sync. To refer to the blog post on adding a Dimension […]