We are excited to announce that Perficient and AWS are partnering to offer an insight-filled, interactive workshop on Amazon Connect. This workshop will explore best practices around contact flows, as well as guide you through using Amazon Lex and Contact Lens for Amazon Connect. Click here to register for the workshop! In this four-hour accelerated […]
Amazon Web Services
PACE New Features: Sentiment Analysis, Scheduled Reports, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
Kubernetes on Multi-Cloud using Terraform
Kubernetes (K8s) is an open-source platform that manages containerized workloads and services and expedites declarative configuration and automation. K8s is often described as a container orchestration platform. Containers provide a lightweight mechanism for isolating an application’s environment. For example, containerizing an application not only means building a package that holds an application but all the […]
PACE New Features: Wisdom, Agent Status Reminders, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
PACE New Features: Microsoft Teams Transfers, Canned Responses, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
Perficient Included in Gartner’s Forecast Analysis: CPaaS, Worldwide, 2021
We are excited to announce our inclusion in Gartner’s Forecast Analysis: CPaaS, Worldwide, 2021, as a top-rated third-party System Integrator (SIs) for Amazon Connect and Twilio. This guide lays out expectations when it comes to CPaaS providers, how CPaaS should be working for your business, and the overall market prospect when it comes to leveraging […]
Amazon Connect Health Check
Contact Centers are a critical component of every business as it is an entry point for its customers and a pivotal factor in creating a public image. Having a poor and frustrating customer experience can not only turn away existing customers but prevent future growth. The Amazon Connect Health Check can help with identifying subpar […]
Ease Cloud Migration with Red Hat OpenShift Service on AWS [On-Demand Webinar]
As one of nine launch partners for Red Hat OpenShift Service on AWS (ROSA), Perficient developed a Kubernetes-based accelerator to take clients’ applications to production on OpenShift in just a few hours. In a recent webinar, our technology expert demonstrated the ins and outs of the accelerator and showed attendees: How to launch a ROSA […]
PACE New Features: Microsoft Teams Integration, Call Me Now Widget, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
PACE New Features: Meet the New Agent Desktop Experience, Call Notes, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
Approachable Machine Learning – AWS AutoGluon & Data Prediction
Many companies have been pouring efforts into automated machine learning (AutoML). It automates many best practices and is an abstraction to make machine learning easier to approach for developers with no prior experience. Open-sourced by the AWS, “AutoGluon” is one of these AutoML libraries. AutoGluon is faster, more robust, and much more accurate than many other public […]
[Webinar] Ease Cloud Migration with Red Hat OpenShift Service on AWS
As one of nine launch partners for Red Hat OpenShift Service on AWS (ROSA), Perficient has developed a Kubernetes-based accelerator to take your applications to production on OpenShift in just a few hours. ROSA is a fully managed and jointly supported offering that combines the power of OpenShift and the AWS public cloud. On Sept. […]