Michael Porter

Mike Porter leads the Strategic Advisors team for Perficient. He has more than 21 years of experience helping organizations with technology and digital transformation, specifically around solving business problems related to CRM and data.

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Filling The Gap in Strategy: Insights

I introduced filling the gap in strategy in my last blog post and want to dive in deeper on one element.  Many times, people want to start with Vision or a similar exercise.  The idea being that if there is a gap in your strategy then the obvious next step is to discuss your vision […]

Why Healthcare Should Consider South America for Quality Offshore Development

As many who follow Perficient know, we recently completed our largest acquisition to date with bringing PSL on board.  Our healthcare practice is excited for a number of reasons that I want to explore but it boils down to quality offshore development. We think it makes a lot of sense for Healthcare Organizations (HCO) to […]

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Cloud and Healthcare: What Forrester Says and Our Take on the Space

It should be no surprise to hear that Healthcare Organizations (HCO’s) of all kinds are moving to the cloud.  I see most of our provider and payor clients, making significant investments. Some of the platforms they use were evaluated in The Forrester Wave™: Enterprise Health Clouds, Q3 2019, a taste of which can be found […]

Filling The Gap In Strategy

As I noted in my previous post there is a gap in strategy that occurs between the business strategy and the implementation of a variety of initiatives.  I want to discuss how we at Perficient have chosen to fill it. The approach we take has actually been honed over a period of years and even […]

Does Ease of Use Impact Healthcare Outcomes?

I’m intrigued by a recent Harris Poll study initiated by by Change Healthcare.  I don’t want to parse the entire but I do want to highlight something Perficient has been talking about for a while in terms of the consumerism trend.  Healthcare’s complexity is an outlier compared to the experience provided by many other industries.  […]

The Gap in Strategy

I’m going to focus a few posts on strategy.  As strategists like Harvard’s Michael Porter (no relation) have noted, strategy makes or breaks your company.  If you haven’t thought through what you do and how you compete then your company will be impacted. More strategic firms will outmaneuver you while winning a larger share of […]

New EU Ruling on Data Transfer Has Privacy Implications

The verge reports on a new ruling from the EU that will change how or even if personal data from Europe can enter the United States.  As we know, there are very specific rules set forth in GDPR on how data is handled and what can and cannot be shared. In addition, GDPR mandates security […]

CRM, It’s Really a Marketing Project

I’m following up on my original post that a traditional CRM project is no longer just about the tool.  So while I agree that a CRM tool is important, success comes from the recognition that CRM is part of a landscape and that it must fit into that overall ecosystem in order to provide value. […]

CRM, It’s Not Really A CRM Project Anymore

Lately, I’ve worked on a number of CRM projects for clients.  One theme sticks out more than anything else.  It’s that a Customer Relationship Management (CRM) project is not really a CRM project.  Instead, they are the following: Marketing Data Integration Knowledge Management In many cases, the budget for a CRM project has more funds […]

AI Summit: Tagging Medical Records Create Vital Data and Analytics

Doug Kemp of Innodata spoke about getting key medical data into a form that can be understood and used.  Like many things, components of AI can parse and understand this data but it can’t be done by itself.  In this particular case, getting even small things wrong in your data has huge implications when using […]

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AI Summit: 5 Worst Practices for AI and ML

Matt Maccaux, Global Field CTO at HPE,  spoke on an interesting topic.  There are plenty of ways to make mistakes with artificial intelligence. Analytics Anti-Patterns (the worst practices) Anti-patterns are what organizations do to solve problems when it “seems” right but really isn’t correct. Volume 1 (presented earlier) Silos of information create duplication of data […]

AI Summit: Real World Success Stories to Help Prepare and Scale AI

Christine Livingston, Perficient’s own Chief Strategist for AI,  presented at a session on real-world success stories in AI at AI Summit. As always, she focused on the best practices in how this works. Quote: AI adoption has tripled in the past 3 years. We’ve barely scratched the surface What is AI really? Machine Learning Natural […]

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