Alexandra Elledge, Author at Perficient Blogs
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Alexandra Elledge

I'm a Senior Technical Writer and Trainer for Perficient's Amazon Connect Practice. Amazon Connect is a pay as you go cloud-based contact center service that’s part of the Amazon Web Services platform.

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Join Us for September’s Tech Talk: Intro to Amazon Connect

Register here! In this Tech Talk, we’ll introduce you to Amazon Connect–a scalable, pay as you go contact center solution that allows for highly customizable, flexible, and simple solutions. We’ll cover the following topics: Amazon Web Services (AWS) Platform overview Amazon Connect overview Basic contact center configuration with Amazon Connect Basic contact flow overview with Amazon Connect […]

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AWS + Perficient Announce Amazon Connect Boot Camps

Perficient and AWS partner to deliver a fast-paced, stimulating deep-dive into Amazon Connect. Over the course of two days, participants will learn the ins and outs of Amazon Connect and the AWS platform—including how to leverage other AWS services like Lambda, Lex, and DynamoDB to extend functionality beyond that of a traditional contact center and […]

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Join Us for This Month’s Tech Talk: Intro to Amazon Connect

In this Tech Talk, we’ll introduce you to Amazon Connect–a scalable, pay as you go contact center solution that allows for highly customizable, flexible, and simple solutions. We’ll cover the following topics: Amazon Web Services (AWS) Platform overview Amazon Connect overview Basic contact center configuration with Amazon Connect Basic contact flow overview with Amazon Connect […]

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Amazon Connect Introduces Dynamic Outbound Caller ID

What is it? Amazon Connect now allows you to set the phone number displayed on caller ID for outbound calls. Read Amazon Connect’s official announcement here. Why should I use it? If your Amazon Connect contact center uses multiple phone numbers to make outbound calls, setting a single, consistent phone number as the caller ID […]

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Join us for an Amazon Connect Tech Talk on Outbound Contact API

Join us for Perficient’s Amazon Connect Tech Talks! In this Tech Talk, we’ll learn how to place an automatic Amazon Connect call using the outbound contact API, which Amazon released on March 30, 2018. See Amazon Connect’s announcement for more information on the outbound contact API. Dora Hodanic, a Senior Technical Consultant in Perficient’s Amazon Connect Practice […]

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AWS’s Shared Responsibility Model at a Glance

Working with sensitive customer data is central to most contact centers, making privacy and security a top concern. But because Amazon Connect is a cloud contact center product, Amazon considers security and compliance a shared matter between AWS and its customers, and they adopt a common policy called the Shared Responsibility Model. Every AWS customer […]

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The Limitless Contact Center: Amazon Connect and the AWS Platform

Amazon Connect is my new fascination. Typically, contact center and “fascination” don’t go together, but the Amazon Web Services (AWS) platform makes me feel like a kid in a candy shop. There really aren’t limits on what you can do to customize (and modernize) your contact center. Amazon Connect is only one service out of […]

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