Perficient and AWS partner to deliver a fast-paced, stimulating deep-dive into Amazon Connect. Over the course of two days, participants will learn the ins and outs of Amazon Connect and the AWS platform—including how to leverage other AWS services like Lambda, Lex, and DynamoDB to extend functionality beyond that of a traditional contact center and uniquely define what customer care means to your business. Participants will learn how to provision, configure, and manage their Amazon Connect contact center, create contact flows, integrate with CRM platforms, extend reporting functionality, troubleshoot common issues, and more, all while connecting with like-minded professionals.
Seats are limited. Register today using the location links below.
Prerequisite Experience
Whether you’re brand new to Amazon Connect or have been using the platform for a few months, this boot camp is best suited for those in the contact center industry responsible for configuration and management of M3/IVR, ACD, PBX, natural language understanding (NLU) and automatic speech recognition (ASR), reporting and analytics, WFM/WFO, call recording, sentiment detection, and desktop or dashboard GUI designs.
Experience with Amazon Web Services and development or scripting is preferred, but not required.
Details
Avoid Contact Center Outages: Plan Your Upgrade to Amazon Connect
Learn the six most common pitfalls when upgrading your contact center, and how Amazon Connect can help you avoid them.
After registering, you’ll receive an agenda and some brief prerequisite work to complete prior to attending the boot camp.
Dress is business casual.
Featured Speakers
You’re in good hands with our experts:
- Michael Greenlee – Director of Customer Care, Perficient
- Alexandra Elledge – Senior Technical Writer & Trainer for Perficient’s Amazon Connect Practice Area
- Alex Moisi – Senior Technical Consultant for Perficient’s Amazon Connect Practice Area
Locations
About Perficient
As an Amazon Partner Network (APN) Advanced Consulting Partner with over 10 years’ experience delivering customer care solutions, Perficient can help customers of all sizes design, architect, build, migrate, and manage their Amazon Connect contact center. Our deep expertise in contact center implementation and Amazon Web Services ensures you get the best end-to-end solutions, including everything from hands-on technical assistance to managing organizational change.
We regularly partner with AWS to host Amazon Connect boot camps across North America. We also deliver Amazon Connect Tech Talks (we love suggestions!), author an Amazon Connect blog, host Amazon Connect Meetups, and create Amazon Connect integrations. You could say we’re experts.
To learn more about what we do, visit our partner page.
